Amazon郵件回復小技巧，這些你造嗎？

對于亞馬遜賣家來說，回復買家郵件是個非常關鍵的環節，它關系到店鋪的好評率及店鋪的銷售量，亞馬遜基于人性化的考慮，為了避免賣家為達到亞馬遜的郵件回復要求而重復一些類似于Thank you. Thank you, too. Thank you, three. Thank you, four.

這樣沒玩沒了的郵件溝通來影響買家的滿意度，特意設計了一個一鍵標示無需回復的功能。當客戶發來的某一封郵件，確定已經解決了問題，不需要再回復時，作為賣家，可以一鍵標示即可。

偶爾的，如果你恰恰有少數幾封郵件逾期，你可以采用此處理方式，先一鍵標示為無需回復，從而來避免郵件回復時間超期的問題，但標示歸標示，郵件還是需要回復的，標示之后，再回到Message的收件箱，找到相應的郵件，認真給予回復。

小編整理了部分場景下的郵件回復技巧，我們來看看吧~

被投訴侵權,發郵件給投訴方:

Dear

Nice to meet you, we are a new seller on Amazon.com

Sorry to say hello to you in this way. As we receive a notification from Amazonthat we infringe your intellectual property rights

We have no idea of the word XXXX can not be used, We did not sell any thisproduct to customer yet actually

For all the inconvenient bring to you we are sincerely sorry. Hope you couldgive us a chance. We will notice the brand name and avoid this happen again.

Please help to sent a email to notice@amazon.comif you agree to withdraw the complaint. Your understanding will be muchappreciated

Sincerely sorry again

客戶訂購多種產品，賣家發郵件確認產品訂單

Dear

Thank you so much for your great support on us.

We have received your order of “XXXXXX”.

We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?

If nothing is wrong, we will ship them asap

賣家發貨到達時間

Dear

Thank you so much for your great support on us.

Usually it takes about 7-12 days for the item to reach you.

Any question, feel free to contact us and we will reach you at the soonest

亞馬遜漏發貨沒有發貨缺點擊發貨后客人需要運單

Dear

Thank you so much for your great support and sorry for keeping you waiting.

We checked the tracking information found there is no update information as you said.

We will contact the post office to find out the problem.

We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.

Waiting for your reply.

Any inconvenience hope your kind understanding

客戶詢問貨物的tracking number或有沒發貨

Dear

Thank you for contacting us regarding your inquiry.

Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-9 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.

Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us

買家以不想要為由要求退貨，賣家接受退款請求

Dear

Thank you for contacting us regarding your inquiry.

Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.

Also, please make sure that the correct merchandise is being shipped us, (seller’s name). We are a seller by the name of (seller’s name) on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.

We appreciate your cooperation

Amazon上惡意投訴的解決辦法

Ref:

Hello

We are reaching you because we received a notice from Amazon on the date above and advised the following listing may infringe your copyrights:

Amazon Product ASIN

Amazon Product Title:

As the legal advisor of our client, we can confirm we have searched US Patent & Trademark Office Database and we have been convinced by the solid search result that all the information given on our clients product listing pages on Amazon.com are correct and no others’copyrights are compromised.

We would be happy to work out this issue with you if you could kindly let us know your PAT. No. and your Patent URL Page on United States Patent & Trademark Office website.

We would like to thank you for your support and looking forward to your response!

Kind regards

包裹顯示妥投客戶沒收到貨，客戶開了 A-Z 和信用卡拒付

Dear Amazon

We are contacting you regarding our seller account suspension.

I understand that recently our performance has fallen below Amazon’s target.

After checking our ODR, we find that the main reason that cause A TO Z claims

and charghebacks is that buyer claim they did not receive the package, while

the tracking number shows it was delivered. High ODR rate is caused by bad

logistic service.

Steps we have taken and will continue to take:

1, we have changed our logistics company , we have found a better efficiency

logistics company to offer the better service, we will ensure every customer can

receive their package.

2, We will use FBA to fullfill part of our orders .

3, We have and will continue to offer great purchase experience to the

customers.

4, We have checked all the products we’ve been sold, and removed the product

that may have problems, we will continue to do this to offer the best service to

the customer

5.Improving our service level;

a.Answer the customer’s message within 24 hours.

b.Reply to the buyer’s inquiry as soon as possible. Try our best to meet buyer’s

needs.

c.For negative feedback, be patient to contact with the customer, figure out a

good solution and keep in touch with the customer.

d.After-sale service, support what we can do to help the customer to remove

doubts about our product.

e.Upgrading our operating level and taking a more professional attitude.

Please let us know what should be done to reinstate our account, we are looking

forward to hearing from you

請求激活FBA缺失的listing

Dear Amazon,

Please help to activate this FBA listing,ASIN: B00VDSFJPO SKU:SW-L28S-White

There is a error:”No Amazon-fulfilled listing exists for this inventory item.”

And we have 25 pcs in Amazon stock now,really urgent.

Please help

本期關亞馬遜郵件模板的知識就介紹到這，想要獲取更多亞馬遜郵件模板的有關內容，請您關注Jungle Scout中文官網，我們將持續為您解答~

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