隨著跨境電商的迅速發展，行業的規范也不斷得到補充，亞馬遜就是一個十分注重客戶體驗的平臺，當買家不滿意第三方賣家銷售的商品或服務時，買家可以發起亞馬遜商城交易保障索賠(Amazon A-to-Z Guarantee claim)(簡稱“A-to-Z”或“A-to-Z索賠”)，保護自己的利益。當賣家收到起訴時如何進行申訴呢?亞馬遜az申訴范文怎么寫?亞馬遜az申訴模板

一旦A-to-Z索賠成立，會影響賣家的績效指標中的訂單缺陷率以及完美訂單的分數，對賣家的負面影響是顯而易見的。假如賣家成交的訂單本來就不多，就可更要小心了，可能會因為存在一兩個A -to-Z，帳號會有被審核、凍結，甚至被關閉的風險。這里給出一份申訴范文進行參考：

Dear Buyer,

Thank you for contacting us about the problem of your recent order. Hopefully we have fully resolved your issue. If you think the problem is now solved and would like to withdraw the A-to-z Claim, which you filed eariler on this order__________(訂單ID), we would greatly appreciate it.

To withdraw a claim for purchases made on Amazon.com

Go to Your Orders

Locate your order in the list and click Order Details. If the order has already shipped, click Withdraw claim under Problem with this order? on the order summary page. Follow the prompts to explain the withdrawal and click Withdraw claim to complete the request. We hope you have a pleasant day, thank you for shopping at __________(這放店鋪名). Yours sincerely, _______(店鋪名)

Customer Service Team

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特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發表后的30日內與ESG跨境電商聯系。