解決有關 Exchange 市場信息清單或交易的問題

聯系我們了解 Exchange 市場信息清單相關信息的一些原因如下：

• 賣家鼓動您不使用 Escrow.com 來付款。

• 賣家詢問您是否希望他們為您開發一個新的在線商店。

• 您已向 Escrow 提交了付款，但尚未轉移資產。

• 賣家隱瞞了重要信息，如訂單發貨詳細信息、跟蹤編號或登錄信息，這些信息會影響您的 Exchange 市場交易。

當您在 Exchange 市場中尋找自己夢想的企業時，我們希望確保您擁有良好的體驗。如果您對 Exchange 市場信息清單有疑慮，或者您在 Exchange 市場交易的體驗不佳，請發送電子郵件至 exchange-support@shopify.com。請使用與您的 Exchange 市場賬戶相關的郵箱，并在電子郵件中包含指向存有疑問的 Exchange 市場信息清單的鏈接。

備注：Exchange 市場適用于希望將 業務出售給其他賣家的店主。若要獲取有關 Shopify 商店中所下訂單的信息，請參閱聯系 Shopify 商店了解訂單。

取消交易

在您同意條款并提交付款前，您可以在 Escrow.com 賬戶中取消 Escrow 交易。交易詳情頁上有一個取消按鈕。如果您同意條款并提交付款，則是否能夠取消交易將取決于交易的進展程度。

在付款后和檢驗期前取消

如果您想在提交付款后但在檢驗期前，則您和賣家都必須向 shopify@escrow.com 發送電子郵件，讓 Escrow 支持團隊知道你們雙方均同意取消交易。

在檢驗期期間和之后取消

當賣家在 Escrow 中將階段轉讓給您，并且您將階段標記為已接收后，您的檢驗期將開始。如果您決定不繼續進行交易，則可以開始退貨流程。在此過程中，您需將階段標記為已拒絕，然后將其退回給賣家。賣家還必須接受階段退回。如果賣家接受了階段退回，Escrow 會將資金退還給您，但會減去 Escrow 費用。Escrow 不會退還其收取的費用，因為某些流程中已使用了 Escrow 服務來安全地處理您的資金。

如果賣家不接受階段退回，您和賣家將進入談判階段，并且可能進入仲裁期。

在接受階段后取消

如果您完成檢驗期并接受交易中的階段，則無法再取消交易。此時，交易被視為已完成。

客戶退款請求

如果您收到在更改所有權前所下訂單的退款請求，某些支付網關（例如 Shopify Payments）將無法處理退款。如果可能，請與賣家協作來。如果您無法與賣家合作找到退款解決方案，請建議客戶聯系其銀行或信用卡發卡行來提起爭議或拒付以獲得退款。

Cancelling a transaction

You can cancel the Escrow transaction within your Escrow.com account before you agree to the terms and submit payment. There's a Cancel button on the transaction details screen. If you agree to the terms and submit your payment, then your ability to cancel the transaction depends on how far the transaction has progressed.

Cancelling after payment and before the inspection period

If you want to cancel the transaction after you submit your payment, but before the inspection period, both you and the seller have to send an email to shopify@escrow.com to let Escrow Support know that you both agree to cancel the transaction.

Cancelling during and after the inspection period

When the seller transfers the milestones to you in Escrow and you mark the milestones as received, your inspection period begins. If you decide not to proceed with the transaction, then you begin a return process. During this process, you mark the milestones as rejected, and then you return them to the seller. The seller must also accept the return of the milestones. If the seller accepts the return of the milestones, then Escrow returns the funds to you, minus the Escrow fee. Escrow does not return their fee because the Escrow service was used in some capacity to process your funds securely.

If the seller doesn't accept the return of milestones, then you and the seller will enter the negotiation, and possibly the arbitration period.

Cancelling after the milestones are accepted

If you complete your inspection period and accept the milestones in the transaction, then it's not possible to cancel the transaction anymore. The transaction is considered to be finalized at this point.

Customer refund requests

If you receive a refund request for an order placed under previous ownership, then some payment gateways such as Shopify Payments can't process the refund. If possible, collaborate with the seller to arrange a refund. If you can't work with the seller to find a refund solution, then advise the customer to contact their bank or credit card issuer to initiate a dispute or chargeback to receive a refund.

特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發表后的30日內與ESG跨境電商聯系。