待處理訂單

在“管理訂單”頁面中，處于“待處理”狀態的訂單可能表示買家的付款方式或便利店付款方式存在問題。在某些情況下，我們的付款和訂單詳情驗證流程可能會將訂單處理時間延長至 21 天。

為什么訂單會處于“待處理”狀態？

以下是訂單處于【待處理】狀態的幾種最常見的原因：

• 亞馬遜無法獲得買家信用卡的授權。

• 買家選擇了便利店付款，但尚未完成付款。

• 在亞馬遜物流訂單中，買家已具備資格，正在等待訂單中的商品全部揀貨完畢。

• 在訂單中，如果訂單包含多件商品，但其中某件商品缺貨，那么即使亞馬遜選擇拆分訂單，先發送有存貨的商品，訂單也仍將顯示為【待處理】狀態。

對于處于“待處理”狀態的訂單，我該怎么辦？

即使買家直接聯系您要求發貨，也不要配送處于【待處理】狀態的訂單。如果買家在訂單處于【待處理】狀態時與您聯系（例如，要取消待處理的訂單），請讓買家聯系了解詳情。

處于“待處理”狀態的賣家自配送訂單的說明：

• 在訂單狀態從【待處理】更改為【未發貨】前，您將無法確認訂單發貨。

• 對于【未發貨訂單】報告中的每個訂單，以及可在【管理訂單】頁面上確認或取消的每個訂單，亞馬遜都會承擔買家未付款的風險。

要主動與買家溝通，請參閱聯系買家。

如何識別處于“待處理”狀態的訂單

Pending Orders

On the Manage Orders page, an order with a status of Pending might indicate an issue with the buyer's payment method or a convenience store payment method. In some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days.

Why is an order pending?

Here are some of the most common reasons for orders being in Pending status:

• Amazon has been unable to obtain authorization for the buyer's credit card.

• The buyer selected convenience store payment but hasn't completed the payment.

• For an FBA order, the buyer has qualified for free shipping and the order is waiting for all of the order items to be gathered.

• For an order, if the order is for multiple items but one item is out of stock. Even if Amazon chooses to split the order and send the in-stock FBA Unit(s), the order will still show Pending status.

Don't ship an order while in Pending status, even if the buyer contacts you directly. If a buyer contacts you while an order is in Pending status (for example, to cancel a pending order), refer them to Amazon Customer Service for more information.

Notes for seller-fulfilled orders in pending status:

• You won't be able to confirm shipment of an order until the order status changes from Pending to Unshipped.

• Amazon assumes the risk of buyer non-payment for every order in the Unshipped Orders report, and for every order that can be confirmed or cancelled on your Manage Orders page.

To initiate communication, see Contact a buyer.

How to identify a Pending status order

To identify orders with a Pending status, go to the Manage Orders page in Seller Central and click on the Pending tab. All Pending orders that are to be fulfilled by Amazon can be found on the View FBA orders tab. Pending orders doesn’t appear in either your Orders report or Unshipped Orders Report. However, your inventory will be updated to reflect the order. For more information, see Manage your orders.

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