入庫(kù)問(wèn)題一覽

入庫(kù)問(wèn)題一覽概括說(shuō)明了在發(fā)往中心的貨件中發(fā)現(xiàn)的問(wèn)題。要查看貨件級(jí)別的具體詳細(xì)信息，請(qǐng)轉(zhuǎn)至入庫(kù)問(wèn)題報(bào)告。

字段定義

【需要預(yù)處理】 - 您貨件中的一件或多件商品不符合亞馬遜物流 (FBA) 的預(yù)處理要求。如果您的商品存在以下一個(gè)或多個(gè)問(wèn)題，亞馬遜將需要對(duì)其進(jìn)行預(yù)處理，以便運(yùn)營(yíng)中心接收商品并將其放入您的可售庫(kù)存中。

安全/包裝問(wèn)題 - 您的商品在到達(dá)亞馬遜運(yùn)營(yíng)中心時(shí)發(fā)現(xiàn)特定的安全或包裝問(wèn)題。

目錄問(wèn)題 - 商品信息不符合我們的目錄要求。

商品數(shù)量 - 您發(fā)往運(yùn)營(yíng)中心的商品數(shù)量與您在入庫(kù)計(jì)劃中列出的商品數(shù)量不符。

分布式庫(kù)存配置問(wèn)題 - 發(fā)送到亞馬遜運(yùn)營(yíng)中心的商品數(shù)量與賣家平臺(tái)中計(jì)劃的數(shù)量不符。

提示： 為避免日后出現(xiàn)這些問(wèn)題。請(qǐng)查看所有貨件，以確保商品數(shù)量與您向亞馬遜報(bào)告的預(yù)期數(shù)量相同。若此問(wèn)題未得到解決，可能會(huì)導(dǎo)致接收商品出錯(cuò)或延遲。

上報(bào)績(jī)效反饋 - 如果在符合貨件要求方面反復(fù)出現(xiàn)問(wèn)題，可能會(huì)導(dǎo)致亞馬遜暫停您創(chuàng)建和修改發(fā)往運(yùn)營(yíng)中心的貨件的權(quán)限。

提示： 也請(qǐng)確保您的供應(yīng)商和承運(yùn)人了解并遵守亞馬遜物流要求。這將確保運(yùn)營(yíng)中心高效、準(zhǔn)確地接收和儲(chǔ)存您的庫(kù)存。

重要： 如果由于本頁(yè)面上詳細(xì)描述的任何問(wèn)題導(dǎo)致您的庫(kù)存接收出現(xiàn)問(wèn)題，我們將執(zhí)行計(jì)劃外服務(wù)（費(fèi)用由您承擔(dān)）以處理您的商品并將其放入可售庫(kù)存中。

我們會(huì)在賣家平臺(tái)的以下位置提供有關(guān)您貨件所存在的任何問(wèn)題的貨件級(jí)別詳情：

• 貨件處理進(jìn)度

• 入庫(kù)問(wèn)題一覽

• 入庫(kù)問(wèn)題報(bào)告

額外指導(dǎo)或商品預(yù)處理工作需要資源。如果同類問(wèn)題反復(fù)出現(xiàn)，亞馬遜將提升您的指導(dǎo)級(jí)別（標(biāo)準(zhǔn)、提升、重要）。有關(guān)詳細(xì)的指導(dǎo)級(jí)別提升以及不同問(wèn)題類型相應(yīng)的糾正措施，請(qǐng)?jiān)L問(wèn)績(jī)效指導(dǎo)。

字段定義和示例

注意： 請(qǐng)觀看我們的視頻，了解如何避免這些問(wèn)題： 貨件安全要求。

Inbound Performance Summary

The Inbound Performance Summary provides an overview of problems identified with shipments to Amazon fulfillment centers. To see specific shipment-level details, go to the Inbound Performance report.

Field definitions

Problem	The type of problem identified with your shipment to the fulfillment center
Problem SKUs	The number of products that had problems
Problem units	The number of units with the identified problem type
Total units received	The total number of units received during the time period
Percent of units received	The percentage of units received with the identified problem type

Prep required - One or more of the products in your shipment did not meet the preparation requirements for Fulfillment by Amazon (FBA). If your product has one or more of the problems below, Amazon will need to prep it so it can be received at the fulfillment center and placed in your sellable inventory.

Problem	Description
Poly bagging required	The unit was not bagged and required bagging to protect it from dust and damage.
Bubble wrap required	The unit was not bubble wrapped and required bubble wrap to protect it from damage.
Opaque bagging	The unit is an adult product and required opaque bagging.
Taping required	The unit required taping. Products that have loose parts should be taped so the parts are not lost during the fulfillment process. Unsealed poly bags and bubble wrap must be taped to keep the product from falling out.
Suffocation warning missing	The unit was in a poly bag with an opening larger than 5 inches and did not include a suffocation warning.

Safety/packaging issues - Specific safety or packaging problems were identified when your product arrived at the fulfillment center.

Problem	Description
Shipping box oversized	One or more of the boxes in your shipment exceeded the maximum size allowed. See the "Box dimensions" section of Shipping and routing requirements.
Shipping box overweight	One or more of the boxes in your shipment exceeded the maximum weight allowed. See the "Box weight" section of Shipping and routing requirements.
Unacceptable pallet condition	Your pallet shipment did not meet our requirements for truckload shipments.
Sharp products hazard	One or more of the items in your shipment was a sharp product that did not meet our requirements for packaging sharp units.
Spilled products hazard	One or more of the items in your shipment contained a spillable product that did not meet our requirements for packaging liquids, pastes, gels, and creams.
Improper dunnage (packing materials)	One or more of the boxes in your shipment included improper packing materials. See the "Packing materials" section of Shipping and routing requirements.
Electrical products hazard	One or more of the products in your shipment was an electrical product without proper packaging.
Shipment ID was not included on shipping box(es)	One or more of the boxes in your shipment did not have an FBA shipment ID label. Each box you send to a fulfillment center must have a shipment ID label.

Catalog issues - The product listing did not meet our catalog requirements.

Problem	Description
Product title change required	Your product title did not meet the FBA product title requirements or did not match the product label.

Unit quantity - The number of items you sent to the fulfillment center was different than what you listed in your shipping plan.

Problem	Description
Unexpected item found	One or more of the items in your shipment were not listed in your shipping plan.
Additional quantities encountered	Your shipment contained more units than you listed in your shipping plan.
Product or shipment sent to the wrong fulfillment center	Your product or shipment was sent to a different fulfillment center than what was specified in your shipping plan.
Product damaged upon arrival	Your product arrived damaged at the fulfillment center and could not be received into your sellable inventory.

Distributed inventory placement issues - A quantity other than what was planned in Seller Central has arrived at the fulfillment center.

Problem	Description
More items received than expected	Your shipment contained more items than we expected.
Fewer items received than expected	Your shipment contained fewer items than we expected.

Tip: To avoid these problems in the future, review all shipments to make sure the number of units is the same as the expected quantity you reported to Amazon. Failure to address this problem can cause errors or delays in receiving your products.

Escalated performance feedback - Repeated problems complying with shipment requirements may cause Amazon to suspend your ability to create and modify shipments to fulfillment centers.

Problem	Description
Unit/shipment preparation errors	One or more of the units in your shipment did not meet our Packaging and prep requirements or Shipping and routing requirements. Amazon may require you to schedule a phone call with our operations team before we can reinstate your shipment creation and modification privileges.

Tip: Make sure your suppliers and carriers understand and comply with FBA requirements, too. That will enable efficient and accurate receipt and storage of your inventory at the fulfillment center.

Important: When there are problems receiving your inventory because of any of the problems detailed on this page, we perform unplanned services — at your cost — to process your products and place them in your sellable inventory.

We provide shipment-level details of any problems with your shipments in the following Seller Central locations:

• Shipping Queue

• Inbound Performance Summary

• Inbound Performance report

Additional coaching or product prep requires resources. For repeated problems in the same problem group, Amazon will escalate your coaching level (Standard, Elevated, Critical). For details about coaching level escalations and their corresponding corrective actions by problem type, visit Performance coaching.

Field definitions and examples

Performance measurement unit	Whether the problem occurred at the unit, box, or shipment level
Problem group	We group similar problems. For example: Safety issues - box related Label missing - box related Problem rate calculation and coaching level escalations are based on the problem group.
Problem type	Detailed description of any problem identified with your shipment
Coaching level	The coaching level for a particular problem group: standard, elevated, or critical.
Problem units	The number of units with the identified problem type
Total inbound performance alerts	The number of performance alerts by problem type
Total unplanned service fees	Unplanned service fees charged by problem type
Shipment problem details	Specific shipment-level details of the problem

Note: Watch our video on how to avoid these problems: Shipment safety requirements.

Problem type	Problem description	How to avoid the problem
Shipping box overweight	One or more of the boxes in your shipment exceeds the maximum weight allowed.	Weigh your boxes before sending them to a fulfillment center. Boxes must not exceed the standard weight limit of 50 lb, unless they contain one single oversized item that exceeds 50 lb. Boxes containing jewelry or watches must not exceed 40 lb. For single oversized items, be sure to attach one of the following labels on the top and sides of the box: Team Lift: for boxes that exceed 50 lb Mechanical Lift: for boxes that exceed 100 lb For more information, see Shipping and routing requirements
Shipping box oversized	One or more of the boxes in your shipment exceeds the maximum dimensions allowed.	Measure your boxes before sending them to a fulfillment center. Boxes containing multiple standard-size units* should not exceed 25 inches on any side. UPS allowances for larger box dimensions and weight do not apply to boxes containing multiple standard-size* units. *Standard-size includes any packaged item that weighs 20 lb or less, has dimensions of 18 inches or less on its longest side, 14 inches or less on its median side, 8 inches or less on its shortest side. For more information, see: Shipping and routing requirements Product size tiers

Problem type	Problem description	How to avoid the problem
Electrical products hazard	One or more of the products in your shipment was an electrical product without proper packaging.	Package batteries and hard drives to prevent shocks, shorts, and sparks. Batteries must be packaged so their terminals do not touch during any part of the fulfillment process. Unprotected battery terminals can lead to shorts or sparks. Hard drives must be packed in anti-static packaging to prevent shorts or static shock. For more information, see Dangerous goods identification guide Packaging batteries Requirements for lithium batteries and products that are shipped with lithium batteries
Sharp products hazard	One or more of the products in your shipment was an incorrectly packaged sharp item.	Sharp items must be packaged so sharp edges or points will not become exposed during the fulfillment process. Sharp items such as blades must be covered to prevent them from injuring customers or fulfillment center associates. Fragile items must either be packaged in a box that has six solid sides or completely secured in bubble wrap. For more information and how-to videos, see: Packaging sharp units Packaging glass ceramic breakable and fragile units
Spilled products hazard	One or more of the products in your shipment was an item that can spill. These include: liquids pellets powders granules loose products	Products that can spill may cause damage during shipping and when stored. Liquids: Products containing liquids without a double seal, including viscous products such as honey, must be packaged securely to prevent the product from spilling. For more information, see Packaging liquids, paste, gels, and creams. Dry goods:: All items containing dry goods such as pellets, powders, or granular substances must be able to withstand a 3-foot drop test without the contents of the container leaking or spilling. Products that cannot withstand the drop test must be packaged in poly bags. For drop-test instructions and additional information, see Packaging pellets, powders, and granular products. Loose products: Items contained in loose packaging such as sleeves, pouches, or unsecured bags or boxes may be separated during the fulfillment process. These items must be bagged or secured with a non-adhesive band or removable tape. For more information, including a how-to video, see the "Loose products" section of Packaging and prep requirements.

Problem type	Problem description	How to avoid the problem
Unacceptable pallet condition	Pallets cannot be properly unloaded and received.	Stacking Place heavier boxes on the bOTTOm so they do not damage boxes containing lighter products beneath them. Stacked pallets should be able to stand on their own without support. Weights and dimensions Single pallets must not be taller than 72 inches, including the height of the pallet, unless it is a single unit. Use 40 x 48 inch, four-way access, wooden pallets that are in good condition. The contents must not overhang the pallet edge by more than 1 inch. Total weight of the pallet must not exceed 1,500 lb. Packaging and labeling All pallets must be wrapped in plastic with a "do not break stretch wrap" or "do not break down" notification to the carrier. Each box on the pallet must have an FBA box ID label. Each wrapped pallet must have an FBA pallet label on each of the four sides, in the center and near the top. For more information, including a how-to video on building pallets, see Seller requirements for LTL, FTL, and FCL deliveries

Problem type	Problem description	How to avoid the problem
Improper packing materials (dunnage)	One or more of the boxes in your shipment contained unacceptable packing materials.	Be sure to use appropriate dunnage so we can receive your products quickly and protect our associates from injury. The following packing materials are not allowed: All types of packing peanuts Crinkle wrap Shredded paper Accepted packing materials include: Foam sheets or cushioning Air pillows Bubble wrap Full sheets of paper For more information, see the "Packing materials" section of Shipping and routing requirements.

Problem type	Problem description	How to avoid the problem
Shipment ID was not included or is unscannable on shipping boxes	One or more of the boxes in your shipment did not have an shipment ID label, or the label could not be scanned.	Each box you send to a fulfillment center must have a shipment ID label. Make sure the labels are uncovered, fully visible, and scannable before sending your shipment. Label requirements Print the full set of labels. Because each label is unique, do not photocopy, reuse, or modify labels for use on additional boxes. Each box in the shipment must have its own FBA shipment ID label. We recommend you print the labels from your Shipping Queue. As an alternative, you can create your own labels, but they must match the Amazon Marketplace Web Service shipping label specifications. If you are shipping multiple case packs in a master box, apply the unique shipment ID label on the master box. You don't need to apply labels to the individual case packs inside the master box. If your shipment is on pallets, each box on the pallet must have its own shipment ID label. Label dimensions and placement Labels must measure 3 1/3 x 4 inches. Both the FBA shipment ID label and the carrier label (UPS, FedEx, or other) should be placed on a flat surface of the box. Do not place labels on a seam or an opening on the box, or over edges or corners because the labels could be damaged when the box is opened. Both labels must remain uncovered and fully visible. For more information, see Send/replenish inventory to Amazon

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