分享五個回復中的溝通模板，留言和站內信通用。

1、下單，庫存不多

Dear X,

Thank you for your inquiry.

Yes, we have this item in stock. How many do you want?Right now, we only have X lots of theX color left. Since it is very popular, the product has a high risk of selling out soon. Please place yourorder as soon as possible.Thank you!

Bcst regards.

(Your name)

2、回應買家砍價

Dear X,

Thank you for your interest in my item.

l am sorry but we can't offer you that low price you asked for. We feel that the price listed isreasonable and has been carefully calculated and leaves me limited profit already.

However, we'd like to offer you some discounts on bulk purchases. If your order is more than Xpieces, we will give you a discount of xx%off.

Please let me know for any further questions. Thanks.Sincerely,

( Your name)

3、(out of stock)

Dear X,

We arc sorry to inform you that this item is out of stock at the moment. We will contact thefactory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well. You can click the following link tocheck them out.

http://www.aliexpress...

Please let me know for any further questions. Thanks.

Best regards,

( Your name)

若因周末導致回復不夠及時，則應先表示歉意，因為錯過了最佳24 小時回復時間，可通過主動打折的方式嬴取客戶。

Dear X,

l am sorry for the delayed response due to the weekend.Yes, we have this item in stock.And toshow apology for our delayed response, we will offer you 10% off. Please place your order beforeFriday to enjoy this discount. Thank you!

Please let me know if you have any further questions.Thanks.Best regards,

(Your name)

4、關于支付(選擇Escrow，提醒折扣快結束了)

Hello X,

Thank you for thec message.Please note that there are only 3 days left to get 10% off by makingpayments with Escrow (credit card,Visa，MasterCard，Money Bookers or Western Union).Pleasemake the payment as soon as possible. I will also send you an additional gift to show our appreciation.

Please let me know for any further questions. Thanks.

Best regards,

( Your name)

5、合并支付及修改價格

Dear X,

lf you would like to place one order for many items, please first click“add to cart", thcn"buynow", and check your address and order details carefully before clicking "submit". After that, pleaseinform me,and l will cut down the price to US$XX. You can refresh the page to continue yourpayment. Thank you.

lf you have any further questions, please feel free to contact me.

Best regards,

( Your name)

以上是五個客戶溝通模板，希望對您有參考作用。

特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發表后的30日內與ESG跨境電商聯系。