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Shopee客戶服務:情期間最佳聊聊回應范本-ESG跨境

Shopee客戶服務:情期間最佳聊聊回應范本

Shopee新聞
Shopee新聞
2021-04-30
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除了適當的將商品調整成預購,避免買家對送達時間有錯誤期待外,有些問題不知道怎么回復嗎?這篇通通教給你!

疫情期間,部分街道封鎖,物流運營也受限;許多賣家收到買家的留言與疑問。除了適當的將商品調整成預購,避免買家對送達時間有錯誤期待外,有些問題不知道怎么回復嗎?這篇通通教給你!


Dear esteemed buyer, we are very sorry that your order fulfilment is taking longer than expected. Our shop is working hard to deliver your order as quickly as possible. While we hope that you can bear with us in the meantime, we respectfully understand should you decide to cancel your order with us this time. Sincerely apologize for your inconvenience and hope that we can serve you better next time. Thanks for your kind understanding.


Thank you for shopping at our store. We apologize that we are currently still experiencing difficulties in fulfilling your order due to the Lockdown. We expect that the shipping process will return to normal after <insert date 日期>. In the meantime, our shop is working hard to deliver your order to you as quickly as possible. Sincerely sorry for the inconvenience and thank you for your kind understanding. 


Thank you for shopping at our store. We apologize that we are currently still experiencing difficulties in fulfilling your order due to the Lockdown. Owing to the dynamic situation on the ground, we are unable to confirm your order ship-out date. Sincerely sorry for the repeated delays and thank you for your kind understanding.


Thank you for shopping at our store. We have partially commenced ship-out process for the orders we received within the Lockdown period. However, we are currently unable to confirm your order ship-out date due to the limitation logistics caused by the Lockdown. Our team is working hard to fulfil your order as quickly as possible. Sincerely apologize for the repeated delays and thank you for your kind understanding. 


Thank you for shopping at our store. We have partially commenced ship-out process for the orders we received within the Lockdown period. Our team is working hard to fulfil all orders as quickly as possible and we expect that the shipping process will return to normal after <insert date 日期>. Sincerely apologize for the repeated delays and thank you for your kind understanding.


Thank you for shopping at our store. We have already started shipping out the orders we received within the Lockdown period. The shipping process is already back to normal and our team is working hard to fulfil all orders as quickly as possible. We sincerely apologize for the repeated delays and thanks for your kind understanding.

以上范本僅供參考,請各位賣家依照自己需求進行調整,若您所在區域面臨封閉情形,還請您適時將商品調整成預購,ECQ期間平臺也調整了出貨天數,請參考本期最新公告。


疫情期間,請避免前往人多的場所,隨時關注自身身體狀況。


(來源:Shopee 菲律賓電商平臺)


特別聲明:以上文章內容僅代表作者本人觀點,不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發表后的30日內與ESG跨境電商聯系。

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