訂單履行政策介紹

對于收到訂單的商戶，及時、準確地履行訂單是商戶的首要任務。

5.1所有訂單必須在5個自然日之內履行

如果訂單在釋放給商戶后的5個自然日內未履行，該訂單將被自動退款，且相應產品可能會被下架。對于每個自動退款訂單，商戶將被處以$50.00*的賠款。

5.2若商戶因商戶政策5.1導致退款訂單數量極高，其賬戶將被暫停

自動退款率是指根據商戶政策5.1自動退款的訂單數量與收到的訂單總數之比。如果此比率非常高，商戶賬戶將被暫停。

5.3如果商戶的履行率非常低，其賬戶將被暫停

履行率是指已履行訂單數與收到的訂單總數之比。如果這個比率極低，商戶賬戶將被暫停。

5.4符合確認妥投政策的訂單必須使用 Wish 認可的能提供尾程物流跟蹤信息的商進行配送。

確認妥投政策適用于訂單金額超過以下相應國家/地區閾值的訂單。

訂單金額為“數量x（商戶設定價格+商戶設定運費）”。

**對于 Wish 合并計劃涵蓋的目的國/地區路向的訂單，“商戶設定運費”部分將包括預估 WishPost 運費。了解更多。

要求：

• 符合“確認妥投政策”的訂單必須在訂單釋放時間起的7個自然日內確認履行；

• 訂單必須使用 Wish 認可的能提供尾程物流跟蹤信息的進行配送；

• 訂單須在可履行的30個自然日內由可確認妥投的確認妥投。

無法達到上述要求的商戶將面臨被暫停賬戶的風險。

了解更多有關確認妥投政策的信息

查看 認可的能夠提供尾程物流跟蹤信息的可確認妥投物流服務商列表

5Fulfillment

Last updated on July 29, 2021

Fulfilling orders promptly and accurately is the number one priority of a merchant receiving sales.

5.1All orders must be fulfilled in 5 calendar days

If an order is not fulfilled in 5 calendar days after the order is released to the merchant, it will be auto-refunded and the associated product may be disabled. The merchant will be penalized $50.00* per auto-refunded order in this case.

5.2If a merchant has an extremely high number of orders refunded by Merchant Policy 5.1, their account will be suspended

Auto-refund ratio is the number of orders automatically refunded due to Merchant Policy 5.1 over the number of orders received. If this ratio is extremely high, the account will be suspended.

5.3If a merchant's fulfillment rate is extremely low, their account will be suspended

Fulfillment rate is the number of orders fulfilled over the number of orders received. If this rate is extremely low, their account will be suspended.

5.4Orders that qualify for the Confirmed Delivery Policy must be shipped with one of our Confirmed Delivery carriers that provide last mile tracking.

The Confirmed Delivery Policy affects orders that are shipped to the following countries with an order value above their respective thresholds.

Order value is defined as 'quantity * (merchant price + merchant shipping)'.

** The "Merchant Shipping" component will include an estimated WishPost Shipping amount for orders bound for destination countries included in Wish's unification initiative. Learn more.

Requirements:

• Orders that qualify for the Confirmed Delivery Policy must be confirmed fulfilled within 7 calendar days from the order released time;

• Orders must be shipped by one of our qualified carriers with a method that provides last-mile tracking;

• Orders must be confirmed delivered by one of the qualified Confirmed Delivery shipping carriers within 30 calendar days of the order being available for fulfillment.

Merchants that do not meet these requirements are at risk of account suspension.

Learn more about the Confirmed Delivery policy

View the list of qualified Confirmed Delivery shipping carriers that provides last-mile tracking

特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發表后的30日內與ESG跨境電商聯系。