平臺賬戶暫停政策：賬戶被暫停后會發生什么情況？

8.1賬戶被暫停后將發生以下情況：

• 賬戶被限制訪問

• 店鋪的產品處于不可銷售狀態

• 店鋪的付款被暫扣3個月

• 若嚴重違反 Wish 政策，店鋪的付款將被永久扣留

• 店鋪需對所有退款訂單承擔100%

賬戶被暫停的原因包括但不限于以下各項：

8.2要求用戶提供個人信息

如果商戶向用戶索取個人信息（包括電子郵箱地址），商戶賬戶將面臨被暫停的風險。

8.3要求用戶匯款

若商戶要求用戶直接匯款，其賬戶將面臨被暫停的風險。

8.4提供不當用戶服務

如果商戶提供了不適當的用戶服務，其賬戶將面臨被暫停的風險。

8.5欺騙用戶

如果商戶欺騙用戶，其賬戶將面臨被暫停的風險。

8.6要求用戶訪問 Wish 以外的店鋪

如果商戶要求用戶訪問 Wish 以外的店鋪，對應的商戶賬戶將面臨被暫停交易的風險和/或每次違規$10,000.00*的賠款。請參閱政策 5.7 - 欺騙性履行訂單政策了解更多信息。

8.7銷售假冒產品或仿品

如果商戶的店鋪銷售假冒產品或仿品，商戶帳號將面臨被暫停的風險。

8Account Suspension

Last updated on July 16, 2020

8.1The following occur to accounts upon suspension:

• Account access is restricted

• The store's products are no longer for sale

• The store's payments are withheld 3 months

• For severe violations, the store's payments are withheld permanently

• The store is responsible for 100% of all refunds

Reasons an account could be suspended include but are not limited to the following:

8.2Asking customers for their personal information

If a merchant has asked customers for their personal information including email address, the merchant account is at risk of suspension.

8.3Asking customers to send money

If a merchant has requested a direct payment from the customer, the merchant account is at risk of suspension.

8.4Providing inappropriate customer service

If a merchant has provided inappropriate customer service, the merchant account is at risk of suspension.

8.5Being disingenuous to customers

If a merchant is being disingenuous to customers, the merchant account is at risk of suspension.

8.6Asking customers to visit stores outside of Wish

If a merchant has asked customers to visit stores outside of Wish, the merchant account is at risk of suspension and/or a penalty of $10,000.00* per incident. Please see Policy 5.7 - Deceptive Fulfillment Policy for further information.

8.7Selling fake or counterfeit goods

If a merchant is selling fake or counterfeit goods, the merchant account is at risk of suspension.

特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發表后的30日內與ESG跨境電商聯系。