確認妥投時間晚于商戶設置的“最長妥投天數”的訂單的付款可能會被暫扣

如果某個Wish訂單延時確認妥投（即晚于商戶設置的“最長妥投天數”），且該訂單的發貨倉庫的周“倉庫延時妥投率”（參見本政策下面鏈接中的定義）較高（延時妥投訂單占訂單總數的比例較高），則該延時妥投訂單的付款可能被暫扣。

周“倉庫延時妥投率”是指在規定的某一周（周一至周日）內，倉庫延時訂單（參見“平臺倉庫履行政策”中關于“倉庫延時妥投”的定義）的數量除以本應在商戶設置的“最長妥投天數”內妥投的所有訂單數量而得到的百分比。為了計算“倉庫延時妥投率”，Wish 可能會自行決定使用商戶最近一個日歷周或前一兩個日歷周的妥投信息。

當商戶設置的“最長妥投天數”大于或等于5個工作日時，如果訂單在超過商戶設置的“最長妥投天數”的5個或以上工作日后才確認妥投，則不管每周“倉庫延時妥投率”是高還是低，該訂單的付款都可能被暫扣。

當商戶設置的“最長妥投天數”小于5個工作日時，如果訂單在商戶設置的“最長妥投天數”的兩倍或以上時間才確認妥投，則不管每周“倉庫延時妥投率”是高還是低，該訂單的付款都可能被暫扣。

延時妥投訂單被暫扣的付款必須滿足以下兩個條件才能放款給商戶：

• 自訂單付款首次被暫扣以來，至少已過去連續12周（周一到周日）；并且

• 延時妥投訂單的發貨倉庫在過去連續4周（周一至周日）內一直保持可接受的“倉庫延時妥投率”。

商戶可在訂單付款被暫扣之日起的30個自然日內對上述延時妥投訂單提出申訴。如果商戶確定訂單已按時妥投，則該訂單有可能重新獲得付款資格，且不會計入該商戶的“倉庫延時妥投率”。

12.2Payments for orders that are confirmed delivered later than the merchant-set Max Delivery Days may be withheld

If an order is confirmed delivered late (i.e., later than the merchant-set Max Delivery Days), and the weekly Warehouse Late Delivery Rate (see definition in the link below this policy) of the warehouse from which this order is shipped represents more than a nominal percentage of total orders, payment for the late-arriving order may be withheld.

The weekly Warehouse Late Delivery Rate is defined as the Warehouse Late Delivery rate percentage of orders that should have been delivered in a given Monday - Sunday week based on the merchant-set Max Delivery Days, but which instead meet the definition of a Warehouse Late Delivery under policy 12.1. To calculate the Warehouse Late Delivery Rate, may use, at its discretion, information on the merchants’ deliveries in either the most recent calendar week or the prior one-to-two calendar weeks.

For orders where the merchant-set Max Delivery Days is greater than or equal to 5 business days, if the order is confirmed delivered in 5 or more business days after the merchant-set Max Delivery Days, payment for the order may be withheld regardless of the weekly Warehouse Late Delivery Rate.

For orders where the merchant-set Max Delivery Days is less than 5 business days, if the order is confirmed delivered in a number of days greater than or equal to twice the Max Delivery Days, payment for the order may be withheld regardless of the weekly Warehouse Late Delivery Rate.

Payments withheld for such late-arriving orders may be released to merchants when the following two conditions have been met:

• A minimum of 12 consecutive Monday - Sunday weeks have passed since the order’s payment is first withheld; and

• Merchants are able to consistently maintain an acceptable Warehouse Late Delivery Rate over the last 4 consecutive Monday - Sunday weeks for the warehouse the late-arriving order was fulfilled from.

Merchants are allowed to dispute the above-defined late-arriving orders within 30 calendar days from the date the order’s payment is withheld. If the order is determined to have arrived on time, the order may become eligible for payment and will not be counted towards merchants’ Warehouse Late Delivery Rate.

See examples and learn more

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