取消交易

在買家同意條款并提交付款之前，您可以在 Exchange 市場應用中取消您的交易。在 Exchange 市場應用中，您將能在標題為添加銀行賬戶和買家付款的步驟中看到按鈕。

在買家同意條款并提交付款后，只有 Escrow 客服才能取消付款。您需要向 shopify@escrow.com 發送電子郵件才能發起取消。

買家拒絕交易

在買家的檢驗期期間，買家隨時都可選擇拒絕商店的資產并結束交易。如果發生此情況，則買家負責向您退還資產。

如果您同意取消交易，那么您將需要刪除買家的員工身份。為此，請按照以下步驟進行操作：

PC：

1. 在 Shopify 后臺中，點擊設置，然后點擊用戶和權限。

1. 從權限部分選擇買家的員工鏈接。

2. 點擊移除員工或刪除員工。

Escrow.com 會繼續保留支付的款項，直到您確認買家已退還其余資產為止。確認后，支付的款項會退還給買家。

此時，您可以開始尋找其他買家。

蘋果系統：

1. 在  應用中，轉到商店 > 設置。

2. 在商店設置下，輕觸用戶和權限。

1. 從權限部分選擇買家的員工鏈接。

2. 點擊移除員工或刪除員工。

Escrow.com 會繼續保留支付的款項，直到您確認買家已退還其余資產為止。確認后，支付的款項會退還給買家。

此時，您可以開始尋找其他買家。

安卓系統：

1. 在 Shopify 應用中，轉到商店 > 設置。

2. 在商店設置下，輕觸用戶和權限。

1. 從權限部分選擇買家的員工鏈接。

2. 點擊移除員工或刪除員工。

Escrow.com 會繼續保留支付的款項，直到您確認買家已退還其余資產為止。確認后，支付的款項會退還給買家。

此時，您可以開始尋找其他買家。

買家沒有退還資產

雖然 Exchange 和 Escrow.com 都會努力幫助您避免此情況，但有一個流程將確保您將最終獲得資產或付款。買家必須同意及時退還資產。

如果您不同意買家拒絕，則將進入談判期。如果爭議在談判期間無法解決，則將進入仲裁期。

此外，如果買家因想要取消交易向您退還資產和已完成的里程碑，但是已違反您的檢驗期協議條款（對您的在線商店進行了更改或者在您的賬戶上發布了內容），那么您可以拒絕此類取消。

雖然這些情況并不常見，但此流程可以為出售企業的人提供進一步的保護。

如何避免交易被拒絕？

大多數情況下，潛在買家會因為產品與描述不符而在交易期間拒絕資產。通常，您可以通過遵循以下一些提示來避免此情況：

• 始終運行買家訪問銷售報告和網站分析。

• 在轉讓商店之前，為所有未結訂單發貨。

• 如果您遇到拒付，則請確保在轉讓業務之前對拒付做出回應。

• 讓買家了解您會負責處理在轉讓所有權之前下達的所有訂單。

• 在產品頁面上提供真實信息。線上交易會使任何人感到不安，但在銷售過程期間保持透明有助于避免在交易的關鍵階段出現問題。

使用 Exchange 的付款流程時，您還會獲得 Exchange 支持專家的指導。

Cancelling a transaction

You can cancel your transaction within your Exchange Marketpla app before the buyer has agreed to the terms and before they have submitted their payment. In the Exchange Marketplace app, you will be able to see the Cancel transaction button at the steps titled Add bank account and Buyer pays.

After the buyer has agreed to the terms and has submitted payment, only Escrow Support can facilitate the cancellation. You will need to email shopify@escrow.com to initiate the cancellation.

Buyer rejects the transaction

At any time during your buyer's inspection period, they can choose to reject the business's assets and end the transaction. If this happens, then it is the buyer's responsibility to return the assets to you.

If you are agreeing to cancel the transaction, then you will want to remove the buyer as staff. To do this, follow these steps:

PC：

1. From your Shopify admin, click Settings, and then click Users and permissions.

1. Select the buyer's staff link from the permissions section.

2. Click Remove staff or Delete staff.

Escrow.com will continue to hold the payment until you confirm that the buyer has returned the rest of the assets. Once you've confirmed, the payment will be returned to the buyer.

At this point, you you can start to look for another buyer.

iPhone：

1. From the Shopify app, go to Store > Settings.

2. Under Store settings, tap Users and permissions.

1. Select the buyer's staff link from the permissions section.

2. Click Remove staff or Delete staff.

Escrow.com will continue to hold the payment until you confirm that the buyer has returned the rest of the assets. Once you've confirmed, the payment will be returned to the buyer.

At this point, you you can start to look for another buyer.

Android：

1. From the Shopify app, go to Store > Settings.

2. Under Store settings, tap Users and permissions.

1. Select the buyer's staff link from the permissions section.

2. Click Remove staff or Delete staff.

Escrow.com will continue to hold the payment until you confirm that the buyer has returned the rest of the assets. Once you've confirmed, the payment will be returned to the buyer.

At this point, you you can start to look for another buyer.

Buyer has not returned assets

Although both Exchange and Escrow.com will work to h you avoid this situation, there is a process in place that will ensure that you either end up with the assets or the payment. The buyer must agree to promptly return the assets.

If you do not agree to the buyer’s rejection, the negotiation period will be entered. If the dispute cannot be settled during the negotiation period, the arbitration period will be entered.

Additionally, if a buyer returns assets and completed milestones to you looking to cancel a transaction but have already violated the terms of your inspection period agreement (IE: made changes to your online store or posted on your social media accounts), you can refuse said cancellation.

Although these situations are uncommon, this process allows for further protection for people selling their businesses.

What can you do to avoid rejected transactions?

In most cases, potential buyers reject the assets during a transaction because the items were not as described. More often than not, you can avoid this by following these few tips:

• Always give your buyer access to sales reports and site analytics. 

• Fulfill all open orders before transferring the business.

• If you've incurred chargebacks, then be sure to respond to the chargeback before transferring the business.

• Let the buyer know that you are responsible for any orders made before the transfer of ownership.

• Be honest in your listing. Online transactions can make anyone feel uneasy, but being transparent during the sale process helps avoid issues during the critical stages of your transaction.

When you use Exchange's payment process, you also get guidance from Exchange Support Specialists.

特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發表后的30日內與ESG跨境電商聯系。