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蝦皮新手賣家指南:Shopee成交手續費計算方式-ESG跨境

蝦皮新手賣家指南:Shopee成交手續費計算方式

Shopee新聞
Shopee新聞
2022-03-26
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蝦皮購物自2020年10月1日00:00起于本平臺成立的非商城賣場訂單,將與賣家酌收成交手續費及金流服務費。收取細節如下:

成交手續費

蝦皮購物自2020年10月1日00:00起于本平臺成立的非商城賣場訂單,將與賣家酌收成交手續費及金流服務費。收取細節如下:


1. 成交手續費

⑴賣家依本條內容支付手續費,成交手續費為刊登的商品售出后(訂單完成后)賣家需支付的費用(元以下四舍五入),計算方式如下:

  • i.首頁分類「女生衣著」、「男生衣著」、「女鞋」、「男鞋」、「女生包包/精品」、「女生配件」、「男生包包與配件」、「戶外與運動用品」下第二層分類為「戶外服飾/鞋/配件」、「運動鞋款」、「運動服飾/帽襪」的商品:商品成交單價× 數量× 3% = 成交手續費。單件商品最高收取成交手續費新臺幣(下同)600元。

  • ii.上述i類以外的商品:商品成交單價 × 數量 × 2% = 成交手續費。單件商品最高收取成交手續費400元。


⑵以單件商品售出金額最高NT$20,000為上限計算


⑶售出金額 = 商品原價 - 賣家提供之商品折扣及其折扣碼


⑷商品所屬類別由賣家依照蝦皮提供的分類標準進行設定,若發現賣家設定的商品分類錯誤,蝦皮得視情形單方決定變更商品類別、或下架該商品、或凍結賣家賣場。


⑸運費不列入計算:若商品成交金額已包含運費,或成交方式為免運費者,仍依商品成交金額計算成交手續費,不再扣除實際運費。

[例]商品成交金額:560元(商品金額500元+運費60元),成交手續費會依500元計算,運費不列入計算。


⑹商品成交單價原則上以蝦皮系統紀錄為準,若經事實證明,發現實際交易金額高于蝦皮系統所紀錄之成交金額,成交手續費將以實際交易金額為準收取。


舉例說明:

  • 商品A一件,首頁分類屬于 i 類之「女生衣著」,售出金額$400,運費$60,成交手續費為$400 x 3%=$12

  • 商品B一件,首頁分類不屬于 i 類,售出金額$20,900,運費$60,成交手續費為$20,000x 2%=$400

  • 商品A一件+商品B一件,售出金額為$21,300,運費$60,則成交手續費為($400x 3%)+ ($20,000x 2%)=$412

  • 商品B兩件,售出金額為$41,800,運費$60,則成交手續費為($20,000x 2%)+ ($20,000x 2%)=$800

  • 商品C兩件,首頁分類不屬于 i 類,一件$70,售出金額為$140,運費$60,則成交手續費為($70x 2%)+ ($70x 2%)=$2.8,四舍五入為$3


2. 金流服務費

除成交手續費外,因買家付款所產生之金流服務費,亦由賣家負擔。

金流服務費計算方式如下:

  • 信用卡交易、街口支付之金流服務費:買家刷卡金額 × 2 % = 金流服務費。

    銀行轉帳、蝦皮錢包、貨到付款、蝦拼晚點付之金流服務費:買家訂單金額 × 1 % = 金流服務費。

  • 買家刷卡金額及買家訂單金額包含商品成交金額及運費。

  • 賣家銷售商品的價格,應內含金流服務費,不得以此名目向買家收取額外費用。如經檢舉或蝦皮發現賣家有違反上述約定之情形,蝦皮有權暫停或終止賣家帳戶。


舉例說明:

  • 商品A一件,首頁分類屬于i 類之「女生衣著」,售出金額$400,運費$60,成交手續費為$400 x 3%=$12,買家使用貨到付款,金流服務費為為:( 400+60) x 1%=$4.6,四舍五入為$5。

  • 商品B一件,首頁分類不屬于i 類,售出金額$20,900,運費$60,成交手續費為400元,買家使用信用卡付款,金流服務費則為:($20,900×1件+60)*2 %=$419.2,四舍五入為$419。

  • 商品A一件+商品B一件,售出金額為$21,300,運費$60,則成交手續費為($400x 3%)+ ($20,000x 2%)=$412 ,若買家使用貨到付款,金流服務費則為:(400+20,900+60)x1%=$213.6,四舍五入為$214。


查看手續費及金流服務費

①如何查看手續費及金流服務費明細

  • 手續費及金流服務費明細將顯示在「我的」→「我的賣場」→「我的進帳」頁面里的每筆訂單入帳明細中。

  • 您也可透過電腦版「賣家中心」財務管理→「我的進帳」→「已撥款」→搜尋「指定區間」→「匯出報表」,檢視每一筆交易的進帳詳情


②在以下兩種情況,賣家不用負擔成交手續費:

  • 蝦皮平臺系統內判定狀態為取消之訂單(包含買賣任一方取消之訂單) -

  • 退貨退款的訂單

注:如在蝦皮系統判定之訂單完成后發生上述兩種情況,即不在此范圍

成交手續費

蝦皮購物自2020年10月1日00:00起於本平臺成立的非商城賣場訂單,將與賣家酌收成交手續費及金流服務費。收取細節如下:


1. 成交手續費

⑴賣家依本條內容支付手續費,成交手續費為刊登的商品售出後(訂單完成後)賣家需支付的費用(元以下四捨五入),計算方式如下:


i. 首頁分類「女生衣著」、「男生衣著」、「女鞋」、「男鞋」、「女生包包/精品」、「女生配件」、「男生包包與配件」、「戶外與運動用品」下第二層分類為「戶外服飾/鞋/配件」、「運動鞋款」、「運動服飾/帽襪」的商品:商品成交單價 × 數量 × 3% = 成交手續費。單件商品最高收取成交手續費新臺幣(下同)600元。


ii. 上述i類以外的商品:商品成交單價 × 數量 × 2% = 成交手續費。單件商品最高收取成交手續費400元。


⑵以單件商品售出金額最高NT$20,000為上限計算

⑶售出金額 = 商品原價 - 賣家提供之商品折扣及其折扣碼

⑷商品所屬類別由賣家依照蝦皮提供的分類標準進行設定,若發現賣家設定的商品分類錯誤,蝦皮得視情形單方決定變更商品類別、或下架該商品、或凍結賣家賣場。

⑸運費不列入計算:若商品成交金額已包含運費,或成交方式為免運費者,仍依商品成交金額計算成交手續費,不再扣除實際運費。

[例]商品成交金額:560元(商品金額500元+運費60元),成交手續費會依500元計算,運費不列入計算。

⑹商品成交單價原則上以蝦皮系統紀錄為準,若經事實證明,發現實際交易金額高於蝦皮系統所紀錄之成交金額,成交手續費將以實際交易金額為準收取。


舉例說明:

  1. 商品A一件,首頁分類屬於 i 類之「女生衣著」,售出金額$400,運費$60,成交手續費為$400 x 3%=$12

  2. 商品B一件,首頁分類不屬於 i 類,售出金額$20,900,運費$60,成交手續費為$20,000x 2%=$400

  3. 商品A一件+商品B一件,售出金額為$21,300,運費$60,則成交手續費為($400x 3%)+ ($20,000x 2%)=$412

  4. 商品B兩件,售出金額為$41,800,運費$60,則成交手續費為($20,000x 2%)+ ($20,000x 2%)=$800

  5. 商品C兩件,首頁分類不屬於 i 類,一件$70,售出金額為$140,運費$60,則成交手續費為($70x 2%)+ ($70x 2%)=$2.8,四捨五入為$3


2. 金流服務費

除成交手續費外,因買家付款所產生之金流服務費,亦由賣家負擔。


金流服務費計算方式如下:


信用卡交易、街口支付之金流服務費:買家刷卡金額 × 2 % = 金流服務費。

銀行轉帳、蝦皮錢包、貨到付款、蝦拼晚點付之金流服務費:買家訂單金額 × 1 % = 金流服務費。


⑵買家刷卡金額及買家訂單金額包含商品成交金額及運費。

⑶賣家銷售商品的價格,應內含金流服務費,不得以此名目向買家收取額外費用。如經檢舉或蝦皮發現賣家有違反上述約定之情形,蝦皮有權暫停或終止賣家帳戶。


舉例說明:

  1. 商品A一件,首頁分類屬於i 類之「女生衣著」,售出金額$400,運費$60,成交手續費為$400 x 3%=$12,買家使用貨到付款,金流服務費為為:(400+60) x 1%=$4.6,四捨五入為$5。

  2. 商品B一件,首頁分類不屬於 i 類,售出金額$20,900,運費$60,成交手續費為400元,買家使用信用卡付款,金流服務費則為:($20,900×1件+60)*2%=$419.2,四捨五入為$419。

  3. 商品A一件+商品B一件,售出金額為$21,300,運費$60,則成交手續費為($400x 3%)+ ($20,000x 2%)=$412 ,若買家使用貨到付款,金流服務費則為:(400+20,900+60)x1%=$213.6,四捨五入為$214。


查看手續費及金流服務費

①如何查看手續費及金流服務費明細

手續費及金流服務費明細將顯示在「我的」→「我的賣場」→「我的進帳」頁面裡的每筆訂單入帳明細中。

您也可透過電腦版「賣家中心」財務管理→「我的進帳」→「已撥款」→搜尋「指定區間」→「匯出報表」,檢視每一筆交易的進帳詳情


②在以下兩種情況,賣家不用負擔成交手續費:

  1. 蝦皮平臺系統內判定狀態為取消之訂單(包含買賣任一方取消之訂單) -

  2. 退貨退款的訂單

註:如在蝦皮系統判定之訂單完成後發生上述兩種情況,即不在此範圍

Transaction fee

Shopee Shop will collect transaction fees and cash flow service fees at the discretion of the seller for non-mall store orders established on this platform from 00:00 on October 1, 2020. The details are as follows:


1. Transaction fee

⑴The seller pays the handling fee according to the content of this article. The transaction handling fee is the fee that the seller needs to pay after the listed product is sold (after the order is completed) (rounded up to the nearest yuan). The calculation method is as follows:


i. Homepage category "Girls' Clothing", "Boys' Clothing", "Women's Shoes", "Men's Shoes", "Girls' Bags/Boutiques", "Girls Accessories", "Boys' Bags and Accessories", "Outdoor and Sports Goods" Commodities classified as "Outdoor Apparel/Shoes/Accessories", "Sports Shoes", and "Sports Apparel/Hot Socks" in the second layer under "": unit price × quantity × 3% = transaction fee. The maximum transaction fee for a single item is NT$600 (the same below).


ii. Commodities other than the above category i: commodity transaction unit price × quantity × 2% = transaction handling fee. The maximum transaction fee for a single product is 400 yuan.


⑵The maximum amount of a single product sold is NT$20,000 as the upper limit.

⑶Amount sold = original price of the product-discount and discount code provided by the seller

⑷The category of the product is set by the seller in accordance with the classification standards provided by the seller. If the product classification set by the seller is found to be wrong, the seller may unilaterally decide to change the product category, remove the product, or freeze the seller’s store depending on the situation.

⑸ Shipping costs are not included in the calculation: If the transaction amount of the product already includes the shipping cost, or the transaction method is free shipping, the transaction fee will still be calculated based on the transaction value of the product, and the actual shipping cost will no longer be deducted.

[Example] Commodity transaction amount: 560 yuan (commodity amount 500 yuan + shipping 60 yuan), the transaction fee will be calculated at 500 yuan, and the shipping fee is not included in the calculation.

⑹In principle, the unit price of commodity transactions is subject to the records of the Shopee system. If it is proved by facts that the actual transaction amount is higher than the transaction amount recorded by the Shopee system, the transaction fee will be charged based on the actual transaction amount.


For example:

  • One item of product A, the homepage category belongs to "girls' clothing" of category i, the sold amount is $400, the shipping fee is $60, and the transaction fee is $400 x 3%=$12

  • One product B, the homepage category does not belong to category i, the sold amount is $20,900, the shipping fee is $60, and the transaction fee is $20,000x 2%=$400

  • One product A + one product B, the sold amount is $21,300, and the shipping fee is $60, then the transaction fee is ($400x 3%)+ ($20,000x 2%)=$412

  • Two pieces of product B, the sold amount is $41,800, and the shipping fee is $60, then the transaction fee is ($20,000x 2%)+ ($20,000x 2%)=$800

  • Two pieces of product C, the homepage category does not belong to category i, one piece is $70, the sold amount is $140, and the shipping fee is $60, then the transaction fee is ($70x 2%) + ($70x 2%)=$2.8, rounded to $3

2. Gold flow service fee

In addition to the transaction fee, the cash flow service fee incurred by the buyer's payment is also borne by the seller.

The calculation method of the cash flow service fee is as follows:


Cash flow service fee for credit card transactions and street payment: the buyer's credit card amount × 2% = cash flow service fee.


Cash flow service fee for bank transfer, Xiaopi Wallet, cash on delivery, shrimp fight late payment: buyer order amount × 1% = cash flow service fee.


⑵The amount of the buyer's credit card and the amount of the buyer's order include the transaction amount of the goods and the freight.


(3) The price of the goods sold by the seller should include the cash flow service fee, and no additional fees may be charged to the buyer in this name. If the seller is found to have violated the above agreement after the report or by Shopee, Shopee reserves the right to suspend or terminate the seller's account.


For example:

  • One item of product A, the homepage category belongs to "girls' clothing" category i, the sold amount is $400, the shipping fee is $60, the transaction fee is $400 x 3%=$12, the buyer uses the cash on delivery, the cash flow service fee is:( 400+60) x 1%=$4.6, rounded to $5.

  • One product B, the homepage category does not belong to category i, the sold amount is $20,900, the shipping fee is $60, and the transaction fee is 400 yuan. The buyer uses a credit card to pay, and the cash flow service fee is: ($20,900×1 piece+60)*2 %=$419.2, rounded up to $419.

  • One product A + one product B, the sold amount is $21,300, and the shipping fee is $60. The transaction fee is ($400x 3%)+ ($20,000x 2%)=$412. If the buyer uses cash on delivery, the cash flow The service fee is: (400+20,900+60)x1%=$213.6, rounded up to $214.


Check handling fee and cash flow service fee

①How to check the handling fee and cash flow service fee details

The details of handling fee and cash flow service fee will be displayed in the account details of each order on the "My" → "My Store" → "My Payment" page.

You can also view the payment details of each transaction through the computer version of "Seller Center" Financial Management → "My Payment" → "Allocated" → Search "Specified Interval" → "Export Report"


②In the following two situations, the seller does not have to bear the transaction fee:

Orders that are judged to be canceled in the Shopee platform system (including orders cancelled by either party of the buyer or seller)

Refund order

Note: If the above two situations occur after the order determined by the Shopee system is completed, it is not in this range


特別聲明:以上文章內容僅代表作者本人觀點,不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發表后的30日內與ESG跨境電商聯系。

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