什么是Shopee保證？

Shopee保證是一項功能，Shopee可以通過此功能暫時向賣方持有代管款項，以確保在將代管金釋放給賣方之前成功完成訂單。

Shopee保證期是根據賣方的[發貨天數]和[預計交貨時間]計算的，從買方付款確認時間開始。

• 1發貨天數-賣方根據準備發貨所需的工作天數來確定（非預訂天數為2天/預訂天數為7-30天）

• 2預計交貨時間–基于Shopee第三方物流的平均交貨時間（基于物流提供商的平均交貨時間）

• 3買家確認時間-從訂單交付日期開始（買家收到包裹）

對于已發貨的訂單：

買方需要確認他們在Shopee擔保期內已收到訂單或要求退款，否則付款將在該期限結束時自動釋放給賣方。

對于尚未發貨的訂單：

賣方需要確保在Shopee保證期內已將訂單發貨，否則該訂單將自動取消，并且付款將在該期限結束時退還給買方。

如果買家尚未收到他們的產品，則可以將Shopee保證期限延長一次，為期3天。為此，請在“訂單詳細信息”頁面上點擊“擴展購物者保證”。

要求買方“擴展Shopee擔保”如何幫助賣方？

1. 對于尚未發貨的訂單-它給賣方3天多的時間準備訂單（防止Shopee自動取消訂單）

1. 對于已發貨的訂單-買方可以在3天內再收到訂單（如果交貨緩慢或包裹丟失的調查）

What is Shopee Guarantee?

Shopee Guarantee is a feature whereby Shopee hold escrow payment to sellers temporarily to ensure the orders is successfully fulfilled before escrow released to the seller.

Shopee Guarantee Period is calculated based on seller's [Days To Ship] and [Estimated Delivery Time], starting from buyer payment confirmation time.

• 1 Days to Ship – Determined by Seller based on the number of working days it takes to prepare for delivery (2 days for non-pre-order / 7 - 30 days for pre-order)

• 2 Estimated Delivery Time – Based on average delivery time by Shopee's 3rd party logistic (Based on the average delivery time of the logistic provider)

• 3 Buyer Confirmation Time- Start from order delivered date (Buyer received parcel)

For an order which has been shipped:

Buyers will need to confirm they had received order or request for refund within the Shopee Guarantee period, otherwise the payment will be automatically released to the Seller at the end of the period.

For an order which has NOT been shipped:

Sellers need to ensure that they have shipped the order out within the Shopee Guarantee period otherwise the order will be automatically cancelled and payment will be refunded back to the Buyer at the end of the period.

Buyers are allowed a one-time 3-day extension of the Guarantee period if they have yet to receive their products. To do so, tap on "Extend Shopee Guarantee" in the Order Details page.

How does asking buyer to "Extend Shopee Guarantee" help sellers?

1. For order(s) which has not been shipped - It gives seller 3 more days to prepare the order (prevent order from being cancelled automatically by Shopee)

1. For order(s) which has been shipped - it gives buyer 3 more days to receive the order (in the event of slow delivery or investigation of lost parcel)

什麼是Shopee保證？

Shopee保證是一項功能，可以通過此功能暫時向賣方持有代管款項，以確保在將代管金釋放給賣方之前成功完成訂單。

Shopee保證期是根據賣方的[發貨天數]和[預計交貨時間]計算的，從買方付款確認時間開始。

• 1發貨天數-賣方根據準備發貨所需的工作天數來確定（非預訂天數為2天/預訂天數為7-30天）

• 2預計交貨時間–基於Shopee第三方物流的平均交貨時間（基於物流提供商的平均交貨時間）

• 3買家確認時間-從訂單交付日期開始（買家收到包裹）

對於已發貨的訂單：

買方需要確認他們在Shopee擔保期內已收到訂單或要求退款，否則付款將在該期限結束時自動釋放給賣方。

對於尚未發貨的訂單：

賣方需要確保在Shopee保證期內已將訂單發貨，否則該訂單將自動取消，並且付款將在該期限結束時退還給買方。

如果買家尚未收到他們的產品，則可以將Shopee保證期限延長一次，為期3天。為此，請在“訂單詳細信息”頁面上點擊“擴展購物者保證”。

要求買方“擴展Shopee擔保”如何幫助賣方？

1. 對於尚未發貨的訂單-它給賣方3天多的時間準備訂單（防止Shopee自動取消訂單）

1. 對於已發貨的訂單-買方可以在3天內再收到訂單（如果交貨緩慢或包裹丟失的調查）

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