在跨境電商亞馬遜過程中，郵件溝通能力是運營者最基礎和必備的技能之一。在遇到賬號申訴、測評、被跟賣、售后、退貨被審核等等場景，都需要通過郵件溝通的方式去解決問題。本文給大家列舉了一些情景下的郵件回復模板，一起來看看吧。

模板：

1、亞馬遜產品出問題，給客戶免費重新發貨要好評

Dear Scott,

Sorry for the inconvenience brought to you.

We will resend you a new white tracker today and you don’t need to return the defective to us as the shipping fee is really high.

Could you kindly leave us a good feedback for our fast action and service?:)

It is helpful to other buyers and it’s great encouragement to us .

Thank you in advance.

Any other help need,please feel free to let us know.

xxx

2、亞馬遜針對客戶已收貨不想要情形回復

Dear xxx,

Well noted your request.

Regarding the shipping fee to return to China is really high and the item can’t be resale,we will suffer a great loss if it be returned to us.

Here are two solutions xxx,any better advice ,please let us know.

1.Is it possible for you try using ,we believe it must will be helpful for your life on some aspect or you can give it to some friend who may need it.

2.Could we refund you $+金額 and you keep this item?

Thanks and looking forward to your reply.

xxx

3、缺貨郵件

Hi，

Sorry,as this item is out of stock now,we have no choice but to cancel your this order.

We already set the stock quantity as “0” on Amazon,but it didn’t shown normally due to system delay when you were purchasing order.

Sorry again .

If you would like us change a similar item in our store for you,please also let us know.

Thanks.

4、發錯顏色請客戶確定是否重發

Dear xxx,

Sorry for the inconvenience brought to you and apologize for our carelessness.

It is likely our warehouse worker sent you the wrong version carelessly,we have both Chinese version and English version in stock .

Could we resend you a totally new English version to you?

You can get it in about 7-12 days,please confirm whether it’s okay for you.

Thanks and waiting for your reply.

Have a great day.

xxx

5、回復客戶訂單正在運輸途中

Dear xxx,

Yes,it is shipped from China,our factory is in China,but we have sales office in US.

the tracking number is :xxxxx,you can track it here:http://www.17track.net

We tracked it for you,it already arrived in xxxxx,you can get it soon.

I also copy the latest tracking information at bOTTOm xxx.

Your patient waiting will be greatly appreciated.

For any further assistance, feel free to contact us

Have a good day!

xxxx

以上就是一些情景下的回復模板，有需求的可以自取再根據實際情況進行套用。

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特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發表后的30日內與ESG跨境電商聯系。