什么是“管理訂單”頁面？

管理訂單頁面可以通過可自定義的視圖來顯示您在所有銷售渠道上的全部訂單。您可以查看特定日期范圍內的所有訂單，也可以使用“搜索”功能篩選特定類型的訂單。 要在賣家賬戶中查看此頁面，請點擊【訂單】，然后點擊【管理訂單】。

以下是一些其他信息：

• 的訂單不會顯示買家的電話號碼。 如果必須聯系買家，請按照聯系買家頁面上列出的步驟進行操作。

• 對于賣家自配送訂單，我們會為您提供能夠在配送期間聯系上買家的電話號碼。配送完成后，此電話號碼自動作廢，無法再聯系上買家。有關更多信息，請參閱禁止的賣家活動和行為。

• 您必須在“發貨 [日期]”后的 7 個工作日內向亞馬遜確認訂單發貨。否則，亞馬遜將自動，如果發生這種情況，即使訂單已經發貨，您也不會收到付款。

• 即使您只為訂單中的一件商品確認發貨，我們也會向買家收取整個訂單的款項。 如果沒有確認整個訂單，您將在【管理訂單】中看到“遲發”狀態，并會在賣家賬戶主頁看到警告消息。 即使您已為訂單中的其余商品退款，上述消息仍會顯示。

What is the Manage Orders page?

Your Manage Orders page provides a customizable view of all your orders on all sales channels. You can view all orders within a given date range or use Search to filter specific types of orders. To view the page from your seller account, click Orders, and then click Manage Orders.

Here is some additional information:

• Buyers' phone numbers will not be visible for orders that are fulfilled by Amazon. If you must contact the buyer, follow the steps listed on the Contact a buyer page.

• For seller-fulfilled orders, we provide you with a phone number that connects to the buyer during the fulfillment period. After delivery is complete, this phone number will no longer connect to the buyer. For more information, please visit Prohibited seller activities and actions.

• You must confirm shipment of the order with Amazon within 7 business days after the “ship by [date]”. Otherwise, Amazon will automatically cancel the order and you will not be paid, even if you shipped the order.

• When you confirm shipment for even one item in an order, we charge the buyer for the entire order. If the entire order is not confirmed, you will see the "Shipment is late" status in Manage Orders and a warning message on your seller account home page. These will appear even if you have refunded the remaining items in the order.

Note: For information about how to list your products, see Manage inventory. Go to the Buy Shipping Services page to learn about your options for purchasing shipping. 

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