解決與無在售信息的亞馬遜庫(kù)存相關(guān)的問題

亞馬遜在修復(fù)無在售信息的亞馬遜庫(kù)存頁(yè)面上提供了無在售信息的原因列。此列會(huì)顯示每種商品無在售信息的原因。將光標(biāo)懸停在商品對(duì)應(yīng)的【無在售信息的原因】上，就會(huì)顯示更多信息和說明。

請(qǐng)參閱下表，了解所有無在售信息的原因和其他信息，包括建議的操作。

新版“修復(fù)無在售信息的”頁(yè)面上的主要功能

信息更準(zhǔn)確，時(shí)效性更強(qiáng)

有時(shí)，商品在“管理庫(kù)存”上顯示為“在售”，而在修復(fù)無在售信息的亞馬遜庫(kù)存上顯示為“無在售信息”。請(qǐng)注意，“修復(fù)無在售信息的亞馬遜庫(kù)存”包含的信息準(zhǔn)確度最高，時(shí)效性最強(qiáng)。

“無在售信息的原因”列

此列會(huì)向您提供無在售信息的亞馬遜庫(kù)存的相關(guān)信息。如果將光標(biāo)懸停在原因上，您可以看到更多詳情以及要采取的操作。

按“無在售信息的原因”和“建議”進(jìn)行篩選

借助這些功能，您可以對(duì)商品無在售信息的原因以及每個(gè)問題的解決方法進(jìn)行排序并更好地予以理解。

“無在售信息的事件日期”列

此列會(huì)顯示您的庫(kù)存在累積產(chǎn)生倉(cāng)儲(chǔ)費(fèi)期間，其無在售信息狀態(tài)已存在了多久。此列中顯示的日期還可以幫助您找到與商品相關(guān)的電子郵件和業(yè)績(jī)通知。

一鍵式操作

使用“一鍵重新發(fā)布”，您無需離開頁(yè)面即可重新發(fā)布商品。要在啟售商品之前編輯商品信息，請(qǐng)點(diǎn)擊“編輯”或“重新發(fā)布”。

使用“一鍵轉(zhuǎn)換為”，您無需離開頁(yè)面即可更改配送渠道。此選項(xiàng)僅適用于提供了危險(xiǎn)品信息的商品。您必須為所有商品提交危險(xiǎn)品信息。如果您未為商品提供此信息或需要更改此信息，請(qǐng)選擇“轉(zhuǎn)換為亞馬遜物流”。

批量操作和自動(dòng)操作

使用“批量重新發(fā)布”，您可以一次性選擇最多 25 種商品進(jìn)行重新發(fā)布。選擇這些商品后，您可以使用“一鍵重新發(fā)布”一次性重新發(fā)布所有商品，這是我們建議的操作。

注意： 批量重新發(fā)布商品時(shí)，您無法更改任何受影響商品的目錄或商品信息。要在啟售商品之前編輯商品信息，請(qǐng)點(diǎn)擊“編輯”或“重新發(fā)布”。

通過批量使用“一鍵轉(zhuǎn)換為亞馬遜物流”，您可以一次性選擇 25 種商品進(jìn)行配送渠道變更。選擇這些商品后，您可以使用“一鍵轉(zhuǎn)換為亞馬遜物流”一次性重新發(fā)布所有商品，這是我們建議的操作。

注意： 批量使用“一鍵轉(zhuǎn)換為亞馬遜物流”時(shí)，您無法提供或更新危險(xiǎn)品信息。要提供危險(xiǎn)品信息，請(qǐng)使用“轉(zhuǎn)換為亞馬遜物流”。

“自動(dòng)重新發(fā)布”將自動(dòng)重新發(fā)布由于以下原因而無在售信息達(dá) 30 天的庫(kù)存：

• 商品已下架

• 商品已下架且?guī)齑驽e(cuò)誤

• 商品已停售

您可以通過點(diǎn)擊“編輯自動(dòng)操作設(shè)置”來調(diào)整此設(shè)置。對(duì)于不希望自動(dòng)重新發(fā)布的商品，請(qǐng)使用商品右側(cè)的下拉箭頭選擇“禁用自動(dòng)操作”。

“自動(dòng)轉(zhuǎn)換為亞馬遜物流”會(huì)自動(dòng)將由于“賣家自配送”這一原因而無在售信息達(dá) 30 天的庫(kù)存的配送渠道更改為“亞馬遜物流”。您可以通過點(diǎn)擊“編輯自動(dòng)操作設(shè)置”來調(diào)整此設(shè)置。對(duì)于不希望轉(zhuǎn)換為亞馬遜物流的商品，請(qǐng)使用商品右側(cè)的下拉箭頭選擇“禁用自動(dòng)操作”。

對(duì)于“自動(dòng)重新發(fā)布”，您最短可以設(shè)置為在兩天后重新發(fā)布商品。對(duì)于“自動(dòng)轉(zhuǎn)換為亞馬遜物流”，如果您將其設(shè)置為 0 天，則可以在一天之內(nèi)更改配送渠道。

重要： 如果您通過將庫(kù)存置于無在售信息狀態(tài)來管理終止時(shí)間，可以設(shè)置“開始銷售日期/銷售開始日期”，讓庫(kù)存保持無在售信息狀態(tài)到未來的某個(gè)時(shí)間，從而避免自動(dòng)重新啟售。自動(dòng)操作將不會(huì)對(duì)這些商品產(chǎn)生影響。

以下是有關(guān)使用自動(dòng)操作的一些提示：

• 您可以使用批量上傳模板或 API 來避免意外讓庫(kù)存處于無在售信息狀態(tài)。將“自動(dòng)轉(zhuǎn)換為亞馬遜物流設(shè)置”設(shè)為 0 或 1 天，以確保您的庫(kù)存快速退出無在售信息狀態(tài)并可供銷售。

• 在假期、商品評(píng)估或宗教活動(dòng)期間暫時(shí)下架商品。在“管理庫(kù)存”中下架您的商品并設(shè)置自動(dòng)重新發(fā)布，以便在指定天數(shù)后自動(dòng)重新發(fā)布商品。

• 如果您由于 ASIN 受限而不得不下架某個(gè)商品，但日后將會(huì)恢復(fù)銷售該商品，則應(yīng)防止銷售損失。商品在重新啟售后將作為已下架商品保持無在售信息狀態(tài)。更改自動(dòng)重新發(fā)布設(shè)置可以更快啟售商品。

如果您的庫(kù)存仍然無在售信息，您將收到亞馬遜發(fā)送的電子郵件通知。此通知發(fā)出 30 天后，您的庫(kù)存會(huì)被自動(dòng)移除。如果您指定亞馬遜加快移除無在售信息的亞馬遜庫(kù)存，商品將更快速地被移除。

批量修復(fù)無在售信息的亞馬遜庫(kù)存

如果您有大量無在售信息的亞馬遜庫(kù)存，則可以批量修復(fù)這些問題。

使用批量修復(fù)無在售信息的亞馬遜庫(kù)存更新價(jià)格或?qū)⑸唐忿D(zhuǎn)換為由。該工具不支持需要提供特殊文件的操作，例如需要申訴或批準(zhǔn)流程的情況。目前，我們尚不支持針對(duì)此類問題執(zhí)行批量操作。

1. 前往批量修復(fù)無在售信息的亞馬遜庫(kù)存，并點(diǎn)擊【請(qǐng)求下載】（可能需要幾分鐘時(shí)間才能完成下載）

2. 報(bào)告準(zhǔn)備就緒后，點(diǎn)擊【批量修復(fù)無在售信息的亞馬遜庫(kù)存】（位于頁(yè)面標(biāo)題上方），然后在頁(yè)面左下角打開報(bào)告

3. 添加任何缺失的屬性，如價(jià)格、ASIN、SKU 和狀況

4. 將缺失的信息添加到您的庫(kù)存文件。該信息可以是 SKU、ASIN、價(jià)格或狀況

另請(qǐng)參閱賣家平臺(tái)中的批量修復(fù)無在售信息的亞馬遜庫(kù)存報(bào)告。

Resolve stranded inventory issues

Amazon provides a Stranded reason column on Fix stranded inventory. This column shows why each listing is stranded. Hovering over the Stranded reason for a listing displays more information and instructions.

See the table below for a list of every Stranded reason and Additional information, including recommended actions.

Key features on the new “Fix stranded inventory” page

More accurate and up to date

Sometimes a listing shows as Active on Manage Inventory while it shows as Stranded on Fix stranded inventory. Note that Fix stranded inventory has the most accurate and up-to-date information.

“Stranded reason” column

This column gives you information about the stranded inventory. If you hover over the reason, you can see more details and what action to take.

Filtering by “Stranded reason” and “Recommendations”

These features allow you to sort and better understand why listings are stranded and what to do to resolve each issue.

“Date of stranded event” column

This column shows you how long your inventory has been stranded while accumulating storage fees. You can also use the date shown in this column to help locate email and performance notifications related to the listing.

1-click actions

1-click relist allows you to relist without leaving the page. To edit the listing before activating it, click Edit or Relist.

1-click change to FBA allows you to change fulfillment channels without leaving the page. This option is available only for listings that include dangerous goods information. You must provide a dangerous goods submission for all listings. If you have not provided this information for a product, or if you need to change it, select Change to FBA.

Bulk and automatic actions

Bulk relist allows you to select up to 25 items to relist at once. After choosing these items, you can then relist all listings at once with 1-click relist as the recommended action.

Note: When relisting in bulk, you cannot make catalog or listing changes for any of the affected listings. To edit the listing before activating it, click Edit or Relist.

Bulk 1-click change to FBA allows you to select 25 items at once to change fulfillment channels. After choosing these items, you can then relist all listings at once with 1-click Change to as the recommended action.

Note: When using 1-Click Change to FBA in bulk you cannot provide or update dangerous goods information. To provide dangerous goods information, use Change to FBA.

Automatic relist will automatically relist inventory that has been stranded for 30 days under these stranded reasons:

• Listing closed

• Listing closed and inventory error

• Item discontinued

You can adjust this setting by clicking Edit automatic-action settings. For listings that you don’t want automatically relisted, select Opt out of auto action in the drop-down arrows to the right of the listing.

Automatic change to FBA will automatically change the fulfillment channel to FBA for inventory that has been stranded for 30 days under the stranded reason Merchant fulfilled. You can adjust this setting by clicking Edit automatic-action settings. For listings that you don’t want changed to FBA, select Opt out of auto action in the drop-down arrows to the right of the listing.

Auto-relist can be set to relist in as little as two days. Auto-change to FBA can change fulfillment channels in less than one day if you set it to 0 days.

Important: If you manage expiration dates by stranding inventory, you can avoid automatic reactivation by setting the Start selling date/Offer start date to strand the inventory until a future time. Automatic actions will not apply to these listings.

Here are some tips for using automatic actions:

• You can prevent accidentally stranding inventory via the bulk upload templates or API. Set the auto-change to FBA settings to 0 or 1 days to make sure your inventory is quickly un-stranded and available for sale.

• Temporarily close listings for vacation, product evaluation, or religious observance. Close your listings on Manage Inventory and set auto-relist to have them automatically relisted after the desired number of days.

• Prevent lost sales when you have to close a listing for a restricted ASIN that will be reinstated. After the listing is reinstated it will stay stranded as a closed listing. Change your auto-relist settings to activate the listing more quickly.

How to resolve stranded inventory

If your inventory remains stranded, you will receive an email notification from Amazon. Thirty days after this notification, your inventory will be automatically removed. If you have designated Amazon to accelerate the removal of stranded inventory, the units will be removed more quickly.

Stranded reason	Additional information
restricted	This item can only be sold by approved merchants. Create a removal order and delete the listing to remove it from Manage Inventory.
Blocked listing	This ASIN is restricted and not available to sell due to intellectual property concerns, quality issues, or product safety. For specific details, see your email or Performance Notifications. You can either file an appeal or Create a removal order for this inventory. If you create a removal order, you must also go to the Manage Inventory page and delete the listing. For more information, see Blocked listings.
Deleted listing	This listing has been deleted. To activate an offer, select Create a new listing.
Discontinued listing	To resolve this issue, click Create a new listing and create a listing with the same ASIN and SKU as your FBA inventory.
Expired product	This product is past the printed expiration date, and cannot be sold. Create a removal order for this inventory.
Food safety investigation	This item has been suppressed due to an ongoing safety investigation. In order to relist your product, contact the manufacturer or brand owner for applicable product safety testing and compliance documents. Please note that submission of documentation does not guarantee reinstatement.
Future listing sell date	Your product is not available for sale because the Start selling date or Offer start date is set to a date in the future. Click Edit listing to change the date.
Inventory error	The inventory may be under review in a fulfillment center or you may need to refresh your listing.
Inventory under review	This inventory is under customer service review. No action is currently required. There may be additional information in the Case Log. If it is determined that your inventory cannot be relisted, you are required to Create a removal order.
Item discontinued	This ASIN violates FBA policy, or has chronic damage or defect problems, and has been discontinued. You are required to Create a removal order. After the removal order is processed, delete the listing from the Manage Inventory page.
Item merged	The ASIN or SKU for this listing has been merged with another ASIN. Contact Seller Support for more information.
Item restricted	This is a restricted item. Create a removal order or contact Seller Support for more details.
Listing closed	The end date for this listing has passed or the listing has been closed. To activate your listing, click Relist then Save and finish.
Listing closed and inventory error	The end date for this listing has passed, or the listing has been closed and an inventory error has occurred. To relist this item click Relist then Save and finish. The listing may show as Inactive (Out of stock) on the Manage Inventory page after relisting. This issue is generally corrected within 3 hours. If the issue persists for more than 24 hours please contact Seller Support.
Listing error	Please contact Seller Support for help troubleshooting this issue or Create a removal order.
Merchant fulfilled	Your inventory is not available for sale because the fulfillment channel is set to Merchant. To activate the listing, click Change to FBA.
Merchant fulfilled (DG info required)	Your inventory is not available for sale because the fulfillment channel is set to Merchant and the ASIN does not have required dangerous goods information. To activate the listing and provide the required information, click Change to FBA.
Miscategorized ASIN	This inventory is listed in the incorrect category. Products should be correctly matched to a category/sub-category (for example, mobile phone charger shouldn't be classified as a mobile phone). Sellers may not miscategorize items to bypass Amazon category restriction processes. Go to Change a product’s category to make necessary changes.
Missing price	There is no price for your listing. You must include a price in the Price column, or click Edit to update your listing.
Missing SKU	Your inventory is stranded because the FBA and Manage Inventory SKUs or ASINs for this listing do not match. This may be because your product ID, such as the UPC or ASIN, changed, or because there is no listing in Manage Inventory for this SKU. One of the steps below may resolve this issue: Click Relist then Save and finish. It may take a few minutes to update. Click Create new listing. Set a price, select I want to ship this item myself to the customer if it sells, set quantity to "0," then click Save and finish. Once finished, click Change to FBA. It may take a few minutes between steps and up to 24 hours for the listing to be fully updated. Delete the listing and then follow step 2 above. If these solutions are unsuccessful, contact Seller Support for assistance.
Packaging issue	This listing is not certified for Frustration Free Packaging. Create a removal order for this item. After the removal order is processed, delete the product and listing from the Manage Inventory page.
Please review for quality issues	Your listing has been paused. This may be due to a listing quality issue, such as a pricing error. Review your listing and verify that all information is correct. To resume selling, click Edit listing, update the listing, then click Save and finish.
Potential logo misuse	We removed your listing due to potential misuse of trademarked images on the product detail page. To learn more, see Intellectual Property Policy. Click Edit to inspect your images and remove or replace the infringing images. If you believe your ASINs were removed in error, you may contact Seller Support with supporting documentation, such as a letter of authorization or licensing agreement.
Potential trademark misuse (self reinstate)	Your listing was removed due to potential misuse of trademarked terms on the product detail page. If your ASIN improperly uses a trademarked term, click Edit to update the product detail page to ensure that you are not engaging in the unauthorized use of any trademarks. Once your product is updated, click Save and finish, and it will be automatically reinstated within 24 hours. If no modifications are made, these ASINs will not be reinstated. To learn more about our policies, see Intellectual Property Policy. If you believe your ASINs were removed in error, you may contact Seller Support with supporting documentation, such as a letter of authorization or licensing agreement.
Product recall	This item has been flagged as a recalled item. In order to relist your product, please remove all inventory, and request a Letter of Compliance from the brand owner. For more information, see Recalled products and Recalled products FAQ.
Product safety investigation	This item has been suppressed due to an ongoing safety investigation. In order to relist your product, contact the manufacturer or brand owner for applicable product safety testing and compliance documents. Please note that submission of documentation does not guarantee the product will be reinstated. For more information, see Product Safety & Compliance.
Product update required	This listing requires a product update. Click Edit and update any field except for Price or Quantity. For example, go to Keywords and add a term to the Subject field, then click Save and finish. It may take a few minutes to update. If this doesn’t work, Delete the listing and Create a new listing with the same SKU and ASIN.
Qualification required (brand)	You must be approved to sell this brand. You can request approval by clicking Edit and then Request approval (if available). If you receive approval, click Edit then Save and finish to activate the listing. If the Request approval button is not available, or if you are not approved to sell this item, you must Create a removal order for the item, then go to the Manage Inventory page and delete the listing.
Qualification required (category)	You must be approved to sell items in this category. You can request approval by clicking Edit and then Request approval (if available). If you receive approval, click Edit then Save and finish to activate the listing. If the Request approval button is not available, or if you are not approved to sell this item, you must Create a removal order for the item, then go to the Manage Inventory page and delete the listing.
Qualification required (item)	You must be approved to sell this item. You can request approval by clicking Edit and then Request approval (if available). If you receive approval, click Edit then Save and finish to activate the listing. If the Request approval button is not available, or if you are not approved to sell this item, you must Create a removal order for the item, then go to the Manage Inventory page and delete the listing.
Restricted ASIN	This restricted ASIN is not available for sale. This may be due to intellectual property infringement, product quality issues, or safety concerns. For details about this ASIN, check your email or your Performance Notifications on Seller Central. You may file an appeal or Create a removal order for this inventory. Note: You may file an appeal or create a removal order for this inventory. Once the appeal is approved, you must relist the ASIN to actie your offer. If you process a removal order, please delete the listing from the Manage Inventory page.
Restricted Product ASIN	This ASIN has been identified as a restricted product. If you believe the product should be permitted for sale on Amazon, contact Seller Support and include documentation demonstrating that your account has not violated our Restricted Products policies.
Restricted program	Item cannot be sold due to a program-level restriction. Create a removal order for this item.
Trademark misuse	Your listing was removed because you may have used trademarks or patents that you do not have the right to use. Create a removal order or your inventory will be changed to unsellable and disposed of after 30 days. To learn more about our policies, see Intellectual Property Policy. If you believe your ASINs were removed in error, you may contact Seller Support with supporting documentation, such as a letter of authorization or licensing agreement.
Under hazmat review	This inventory is under Hazmat Review. Click Help, search for “dangerous goods,” and enter the ASIN to look up the status of this listing.
Unexpected inventory received	We received unexpected inventory in your shipment. To make it available for sale, Create a new listing. For additional help, contact Seller Support.

Bulk fix stranded inventory

If you have large quantities of stranded inventory, you may be able to fix these issues in bulk.

Use Bulk Fix Stranded Inventory to update prices or change listings to Fulfilled by Amazon. The tool does not support actions requiring special documentation, for example if an appeal or approval process is required. Currently, we cannot support bulk actions for these cases.

1. Go to Bulk Fix Stranded Inventory and click Request Download (it may take a few minutes for the download to complete).

2. When the report is ready, click Bulk Fix Stranded Inventory (above the page title) and open your report in the bOTTOm left corner of the page.

3. Add any missing attributes, such as Price, ASIN, SKU, and Condition.

4. Add the missing information to your Inventory File. It may be SKU, ASIN, price, or condition.

Please also see the Bulk Fix Stranded Inventory Report in Seller Central.

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