當貨件首次抵達亞馬遜運營中心時，其狀態將更改為【已登記】。已登記的貨件尚未打開。貨件打開后，將有人開始掃描商品以將其添加到您的庫存中，此時貨件狀態將更改為【正在接收】。

在“貨件一覽”的【貨件差異查詢】部分所示的日期當天或之后，您的貨件才能開始接受調查。

您的貨件是否已配送至正確的運營中心？

如果貨件運送至錯誤的亞馬遜運營中心，則處理進度可能會延誤。您可以將承運人提供的配送地址與該貨件【一覽】頁面上指定的亞馬遜運營中心地址進行對比，從而確認貨件是否配送至正確的中心。通過點擊中的貨件編號，可快速進入【一覽】頁面。

貨件編號是否正確？

當多個貨件同時抵達同一亞馬遜運營中心時，商品有可能歸入錯誤的貨件編號。雖然會收到這些商品，但它們不會出現在分配的貨件中。您可以使用來確認每個 FNSKU 運送時對應的貨件編號。

您的庫存是否經過正確包裝和準備？

如果庫存未經正確包裝、準備或貼標，可能會重新轉到準備站（【轉至準備】），導致延遲進入【正在接收】狀態。

您運送的商品是否與入庫計劃中所列的商品相同？

如果您貨件中的商品未顯示在入庫計劃中，則可能導致接收延遲。將入庫計劃中的 SKU 與【一覽】頁面的【貨件內容】選項卡上標記為“已接收”的 SKU 進行對比，即可確定所有差異。通過點擊中的貨件編號，可快速進入【一覽】頁面。如果標記為【已接收】的 SKU 未顯示在入庫計劃中，則可能導致貨件處理進度延遲。

您運送的商品數量是否超過了入庫計劃中所列的數量？

如果您運送的賣家 SKU 超過了入庫計劃中所列的數量，哪怕只是超出一件，都可能會發生以下兩種情況之一：

在【一覽】頁面的【貨件內容】選項卡上，將【已發貨】列中的數量與【已接收】列中的數量進行對比，即可確定所有差異。通過點擊中的貨件編號，可快速進入【一覽】頁面。如果【已接收】列中的數量較多，則貨件的處理進度可能會延遲。

• 同一貨件中的所有商品均顯示為【已接收】，而超過的部分則記錄為超量。

• 在所列數量內的商品標記為【已接收】，貨件標記為【已完成】，而超量部分歸入已打開的貨件，其狀態為【正在接收】或【處理中】。如果您沒有狀態為【正在接收】的貨件，則狀態為【處理中】的貨件將自動更改為【正在接收】狀態。在這種情況下，您需要復制貨件信息以保存已輸入的信息，然后繼續處理。

您的商品接收時是否采用了其他貨件編號？

在以下情況下，商品會按照其他入庫計劃進行接收：

• 將錯誤的標簽貼到貨運紙箱上

• 將商品放置在錯誤的貨運紙箱內

• 將貨件發送至錯誤的亞馬遜運營中心

分銷商是否已將您的貨件運送至中心？

聯系分銷商并核實運送的每種商品的數量。對于裝運箱或成套銷售的商品，核實每個裝運箱或套裝中的商品數量。

在貨件狀態更改為“正在接收”后，您是否銷售了任何商品？

如果銷售了商品，就可以說明數量為何會少于向運營中心運送的數量。

回答這些問題后，如果仍然找不到貨件中的商品，請使用賣家賬戶中的“貨件差異查詢”工具來對貨件進行差異查詢。有關更多信息，請參閱。

Troubleshoot Receiving Issues

A shipment's status changes to Checked In when it first arrives at the fulfillment center. A checked-in shipment has not yet been opened. After a shipment has been opened and someone begins scanning the items to add them to your inventory, the shipment status changes to Receiving.

Your shipment will be eligible for investigation on or after the date shown in the Reconcile section of your shipment summary.

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  If a shipment is sent to the wrong fulfillment center, the processing may be delayed. You can confirm that your shipment was delivered to the correct fulfillment center by comparing the delivery address provided by your carrier to the assigned fulfillment center address available on the Summary page for that shipment. You can quickly reach the Summary page by clicking the shipment Id in the Shipping Queue.

• Is the shipment ID correct?

  When multiple shipments arrive at the same fulfillment center at the same time, it is possible that items may be counted against the wrong shipment ID. These items are received, but will appear to be missing from the assigned shipment. You can use the Received Inventory Report to confirm which FNSKU was sent with which shipment ID.

• Is your inventory properly packaged and prepped?

  Inventory that is not packaged, prepped, or labeled correctly may be redirected to a prepping station (Directed to Prep), causing a delay in reaching Receiving.

• Did you send the same items as those listed in your shipping plan?

  Items in your shipment that don't appear in the shipping plan may delay receiving. You can determine any discrepancies by matching the SKUs in your shipping plan with the SKUs marked as Received on the Shipment contents tab of the Summary page. You can quickly reach the Summary page by clicking the shipment Id in the Shipping Queue. The presence of SKUs marked as Received that are not on your shipping plan may delay the processing of your shipment.

• Did you send more items than the quantity listed in your shipping plan?

  If you sent more of a single MSKU than the quantity you listed in your shipping plan, one of two things may happen:

  You can determine any discrepancies by matching the number in the Shipped column with the number in the Received column on the Shipment contents tab of the Summary page. You can quickly reach the Summary page by clicking the shipment Id in the Shipping Queue. If the number is higher in the Received column, the processing of your shipment may be delayed.

• All items appear as Received for the same shipment, with the excess noted as an overage.

• The quantity listed is marked as Received and the shipment is marked as Closed, and the overage is counted against an open shipment whose status is either Receiving or Working. If you don't have a shipment with the status Receiving, the shipment that is in Working status is automatically changed to Receiving. In such a case, you will need to duplicate the shipment in order to save the information that you have already entered to continue working on it.

• Were your items received against a different shipment ID?

  Items can be received against a different shipping plan due to:

• Affixing the wrong label to the shipping container

• Placing the item in the wrong shipping container

• Sending the shipment to the wrong fulfillment center

• Did your distributor send the shipment to the fulfillment center for you?

  Contact your distributor and verify the quantity of each product sent. For cases or items sold as a set, the number of items in each case or in each set.

  
  

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  Items sold may account for a quantity that is less than what you sent to the fulfillment center.

If, after answering these questions, units in your shipment are still missing, use the Shipment Reconciliation tool in your seller account to reconcile your shipment. For more information, see Shipment Reconciliation tool.

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