入庫問題報告

入庫問題報告針對我們在運營中心遇到的與您的亞馬遜物流貨件相關的問題提供貨件級詳細信息。

按照以下步驟查看您的報告。

1. 在賣家平臺主頁，前往【報告】選項卡，并從下拉菜單中選擇【配送】

2. 在【亞馬遜物流報告】頁面左側的【庫存】下方，點擊【顯示更多】 > 【入庫問題】

如果在運營中心接收您的商品時遇到問題，我們通常會發送電子郵件給您并在您的貨件處理進度中標明問題。您也可在入庫問題報告中查看各種問題。

您可使用此信息了解您的貨件中哪些商品有問題。我們還可提供指導說明，幫助您避免將來出現的問題。

重要： 對于與包裝和預處理要求以及運輸和路線安排要求相關的問題，您可能需要支付計劃外服務費用。關于服務費用和問題類型的更多信息，請參閱計劃外服務。

以下為可能報告的與亞馬遜運營中心接收問題相關的信息概覽。

Inbound Performance report

The Inbound Performance report gives you detailed, shipment-level information about issues we encountered with your FBA shipments at the fulfillment center.

Follow the steps below to see your report.

1. On the Seller Central home page, go to the Reports tab and select Fulfillmentfrom the drop-down

2. On the Amazon Fulfillment Reportspage, on the left under Inventory, click Show more > Inbound Performance

   
   

When there are problems receiving your products at the fulfillment center, we typically send you an email and we flag the problem in your Shipping Queue. You can also review problems in the Inbound Performance report.

You can use this information to see which items in your shipments have had problems. We may also provide coaching instructions to help you avoid issues in the future.

Important: You may be required to pay an Unplanned Service fee for problems related to Packaging and prep requirements and Shipping and routing requirements. For more information on service fees and problem types, see Unplanned services.

Below is an overview of information that may be reported regarding receiving problems at Amazon fulfillment centers.

Online Header	Download header	Description
Date	issue-reported-date	Date the shipment problem was reported.
Shipment Creation Date	shipment-creation-date	The date you created the shipment.
FBA Shipment ID	fba-shipment-id	Shipment ID in which the problem was identified.
Box ID	fba-carton-id	Box ID in which the problem was identified
FC	fulfillment-center-id	The fulfillment center where the problem is identified
Problem level	problem-level	The level of problem. One of the following: Units Shipment
Problem Type	problem-type	The type of problem identified, for example: Barcode cannot be scanned Item label missing
ProblemQuantity	problem-quantity	Number of units to which the problem applies
Expected Quantity	expected-quantity	The number of units we expected to receive at the fulfillment center.
Received Quantity	received-quantity	The number of units we received at the fulfillment center.
Performance Measurement Unit	performance-measurement-unit	The unit of measurement for the particular problem type. For example, whether the problem occurred at the unit, box, or shipment level
Merchant SKU	sku	Stock keeping units (SKUs) are unique blocks of letters or numbers that identify your products. You, as the seller, assign SKUs.
FNSKU	fnsku	Unique identifier assigned by Amazon to products stored in and fulfilled from an Amazon fulfillment center.
ASIN	asin	Amazon Standard Identification Numbers (ASINs) are unique blocks of 10 letters or numbers that identify products. Amazon assigns ASINs. ASINs appear on the product detail page.
	product-name	The title of your product
Alert status	alert-status	Indicates whether the problem has been acknowledged.
Coaching Level	coaching-level	The coaching level for a particular problem group. One of the following: Standard Eleed Critical
Fee Type	fee-type	One of the following: Unplanned Service fee Unplanned Service fee (preview) Exempt Refund
Fee Total	fee-total	The total Unplanned Service fees charged

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特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發表后的30日內與ESG跨境電商聯系。