跨境電商客服要面對的是國外客戶，英語是最重要用的語言，那么在客服的日常工作中下面常用英語回復短語可以背誦下來，有效進步客服服務程度。

我明確您的意思。

I know what you mean.

I understand what you mean.

Got it. （非常口語化，合適于很熟習親近的人之間。）

我不太明確您的意思。

I do not quite understand what you meant.

I have some problem understanding what you meant.

附件是……，請參閱。

Please kindly find the attached ……

Attached please kindly find the ……

Enclosed is the ……, please kindly find it.

Attached you will find……

我已經收到您的郵件。

I have received your email (yesterday/last week/this morning……).

Your email has been received.

非常感激您的回信。

Thanks very much for your early reply.

Thank you for your email.

能具體說明一下么？您能在說的清晰一點么？

Could you please put it in a clearer way?

Could you please explain it in detail?

Could you please further explain it?

What do you mean exactly by saying……？

如有問題，請隨時和我接洽。

Contact me if you have any problem.

If there is any uncertainty, feel free to contact me.

Call me if you have any problem.

如有建議，請指出。

Please let me know if anything needs to be improved.

Your advice/suggestion will be greatly appreciated.

我會進一步修正/檢討的。

I will further modify it.

I will further check it.

一旦確認，我會立刻/第一時光通知您的。

Once confirmed, I will let you know immediately.

Once confirmed, I will notice you ASAP.

（*ASAP=as soon as possible 盡快）

愿望盡快得到您的回復。

I’m looking forward to your early reply.

Your promote reply will be greatly appreciated.

Your early reply will be highly appreciated.

愿望您一切都好/萬事如意。

I hope everything goes well with you.

I Wish you all the best.

我想跟你電話討論下報告進展和XXX項目標情形。

I want to talk to you over the phone regarding issues about report development and the XX project。

如果存取文件有任何問題請和我接洽。

Shall you have any problem accessing the folders, please let me knows。

謝謝你，愿望能聽到更多你對評估和日程籌劃的建議。

Thank you and look forward to having your opinion on the estimation and schedule。

等待您的反饋建議！

Look forward to your feedbacks and suggestions soon。

特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發表后的30日內與ESG跨境電商聯系。