雙11已過|雙12即將到來,跨境賣家客服話術模板分享
過去不久的雙11大促活動中,跨境賣家肯定會遇到如議價、問價、催付款、無貨等各種情況,屆時一旦發生,賣家若無充足準備,撰寫需要時間,不可能馬上第一時間回復,且若所寫內容語句不通、生硬,會嚴重影響轉化,下面一起來看看話術模板吧,未雙十二做好準備!!!一、貨物斷貨或缺貨Dear $buyer,Thanks for your order.However,the product you selected has been out of stock.Would you consider whether the following similar>other links xxxxxxxxxxxxxxxxxxxxxIf you don't need and other item,please apply for'cancel the order'.And please choose the reason of"buyer Order Wrong Product".In such case,your payment will be returned in 7 business days.Sorry for the trouble and thanks so much for your understanding.譯文:感謝您的惠顧!非常抱歉,您已付款的寶貝暫時沒貨,您可以看看其它類似產品,如果您不要,可選擇我們推薦的理由取消訂單。