雙11已過|雙12即將到來,跨境賣家客服話術(shù)模板分享
過去不久的雙11大促活動(dòng)中,跨境賣家肯定會(huì)遇到如議價(jià)、問價(jià)、催付款、無貨等各種情況,屆時(shí)一旦發(fā)生,賣家若無充足準(zhǔn)備,撰寫需要時(shí)間,不可能馬上第一時(shí)間回復(fù),且若所寫內(nèi)容語句不通、生硬,會(huì)嚴(yán)重影響轉(zhuǎn)化,下面一起來看看話術(shù)模板吧,未雙十二做好準(zhǔn)備!!!一、貨物斷貨或缺貨Dear $buyer,Thanks for your order.However,the product you selected has been out of stock.Would you consider whether the following similar>other links xxxxxxxxxxxxxxxxxxxxxIf you don't need and other item,please apply for'cancel the order'.And please choose the reason of"buyer Order Wrong Product".In such case,your payment will be returned in 7 business days.Sorry for the trouble and thanks so much for your understanding.譯文:感謝您的惠顧!非常抱歉,您已付款的寶貝暫時(shí)沒貨,您可以看看其它類似產(chǎn)品,如果您不要,可選擇我們推薦的理由取消訂單。